RP Sanjiv Goenka Group

Firstsource a Leader in the
Overall Market Segment

NEAT Vendor Evaluation for Mortgage and Loan Services, 2022
Firstsource has been named a ‘Leader’ in NelsonHall’s NEAT Mortgage and Loan Services 2022 report for the Overall Market segment. Firstsource’s positioning is based on the company’s strong Mortgage & Loan services business, focused on a diverse set of engagements across a broad range of financial institutions.
The report highlights Firstsource’s Mortgage competencies including:
  • Large partner network for legal collections for all states
  • Long-term experience with the largest UK lender across multiple lending products
  • Licensing capabilities for originations, servicing, title, and collections
  • Due diligence services for portfolio QC and due diligence
  • BPS offerings, especially for post-closing services for the top tier and mid-tier lenders
The NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering mortgage & loan services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in managed services/BPS, professional services, and support for new digital banking models. If you would like more information on the report, please contact us.

“Firstsource is positioned as a Leader within mortgage and loan services based on the company’s strong domain expertise in lending, including in portfolio due diligence and post-closing services.”

Andy Efstathiou
Banking Sourcing Research Director – NelsonHall

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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