According to ISG, “Leaders have a comprehensive product and service offering, a strong market presence and established competitive position. The product portfolios and competitive strategies of Leaders are strongly positioned to win business in the markets covered by the study. The Leaders also represent innovative strength and competitive stability.”
Discover why Firstsource is identified as a Leader in this ISG Provider Lens™ Customer Experience Services report in all four categories:
- Digital Operations
- Hybrid Working Solutions
- Intelligent CX (AI & Analytics)
- Social Media CX Services.