Firstsource is Leader in CX
ISG Provider LensTM
Contact Center – Customer Experience Services 2022
Customer experience (CX) is an essential focus area for all enterprises and is creating stronger-than-ever market demand. To meet this growing demand and integrate advanced features required to enhance contact center CX, many enterprises are transitioning their operations to external service providers to address their business needs.
Firstsource’s “Digital First, Digital Now” approach helps organizations reinvent operations, reimagine business models and deliver exceptional CX.
Discover why Firstsource is positioned as a Leader in this ISG Provider Lens™ Contact Center – Customer Experience report in all four CX quadrants:
- Digital Operations
- AI & Analytics
- Work from Home Services
- Social Media CX Services
Download your copy of the report today!
Leaders have a comprehensive product and service offering, a strong market presence and established competitive position. The product portfolios and competitive strategies of Leaders are strongly positioned to win business in the markets covered by the study. The Leaders also represent innovative strength and competitive stability.