Contact centre outsourcing capabilities
We offer a broad range of services (listed below) across voice, chat, messaging, email and social media. All supported by CX design experts, agent-assist tools, automation and customer analytics.
Our contact centre outsourcing services are delivered from our sites in Derby, Cardiff, Middlesbrough, Birmingham, Belfast and Derry, or offshore locations in India and the Philippines. We support in-centre, hybrid, and fully-remote working models.
- Inbound sales and lead management
- Outbound sales
- Know Your Customer (KYC)
- Mortgage application processing
- New insurance policy processing
- Clinical trial enrolment
- Merchant onboarding
- Customer service and tech support
- Cross-selling and upselling
- Complaints handling & remediation
- Social community management
- Fraud management
- Merchant servicing
- Renewals
- Customer win-back
- Digital collections
- Insurance policy admin
- Mortgage processing
- Commercial and asset finance operations