RP Sanjiv Goenka Group

Collect more. Reduce costs

This is the future of digital collections. And it’s ready for you today.

Collections doesn’t need to be as tough as we’ve been led to think. The new approach Firstsource takes is grounded in empathy and driven by technology.

It’s an approach your customers not only appreciate but respond to. Respect, compassion, empathy and meeting customers where they are drives results.

Sure, we like being kind. But it’s also kindness for business’s sake. Lower cost-to-collect, higher returns vs traditional collections models, stronger customer satisfaction. A collections approach that pays.

Four ways to increase your collections results

Meet customers where they are

Create an individualized collections approach based on each borrower’s loan profile and engagement preferences

Offer self-serve payment plans

Let your customers pay how they need and want to. Maximize your returns on your customers’ terms.

Stay informed and protected

Keep abreast of regulatory requirements, so you can be assured you’re always protected and in compliance.

Launch new solutions in just weeks

Share your needs. Build your custom solution. Launch in a month. Collect more, sooner.

Higher returns. Lower cost to collect. Increased satisfaction.

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Group 2438 (1)
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A supercharged experience: Better results through a human touch and efficient tech.

$4M in
annual inventory

20+ years’ experience in debt recovery
1000+ collections professionals
$297M+ active inventory per month

1.2M+ customer
interactions

How can we help?

Let’s chat about what we’ve done and what we can do for you.

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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