RP Sanjiv Goenka Group

Firstsource Life Sciences Cloud

Accelerate speed to therapy, improve patient experience, drive revenue excellence

Cloud-first services for accelerated value

Enhancing the patient experience and driving innovation lies at the heart of delivering value-based care. Firstsource Life Sciences Cloud helps Medical Device Manufacturers and DME companies accelerate digital transformation to achieve these objectives.

At the front end, our Cloud-first solutions and services help Medical Device Manufacturers and DME companies to enhance patient engagement – across pre-service, eligibility and benefits validation, financial assistance, collections and denial management – improving patient satisfaction and experience. At the back end, they power mission critical operations and drive data management at scale.

Scalable and easy to implement, you can operationalize our solution within a matter of weeks. The Cloud offering includes a business analytics layer to deliver actionable and contextual intelligence when and where it’s needed, optimizing decisions and maximizing impact.

Of the $372 billion spent on administrative complexity in the United States healthcare system, $39 billion, or 10 percent, is spent conducting administrative transactions tracked by the CAQH Index

Source : CAQH 2020 Index

A survey of more than 1,000 physicians found that more than 90 percent of respondents said prior authorization “had a significant or somewhat negative clinical impact, with 28 percent reporting that prior authorization had led to a serious adverse event such as a death, hospitalization, disability or permanent bodily damage, or other life-threatening event for a patient in their care.

Source : AMA Prior Authorization Survey

Among clinicians, burnout is associated with job demands related to workload, time pressure, and work inefficiencies, such as burdensome administrative processes which divert clinicians’ attention away from patients and detract from patient care

Source : National Academies of Medicine

Unlock the power of Cloud

The next-gen Firstsource Life Sciences Cloud solution includes an entire stack of digital-first order submission, insurance verification, prior authorization, patient self-pay and payer reimbursement services. 

It is specifically designed to help medical device manufacturers and DME companies accelerate speed to therapy, improve patient’s experience throughout the engagement lifecycle, provide all coverage options, simplify financial assistance and drive revenue excellence.

The solution aims to build a stronger financial foundation for clients while patients experience peace of mind about how to access and pay for care.

Explore our offerings

Meet customer needs at every touchpoint to deliver fulfilling experiences.
Meet customer needs at every touchpoint to deliver fulfilling experiences.

Insurance Verification
Pre-Service Solution

Reduce denials and improve Point of Service (POS) collections through real-time insights into co-pays, deductibles, and other relevant data.

Prior Authorization Services
Pre-Service Solution

Turbo charge revenue cycle processes and improve patient experience

Insurance Discovery
Pre-Service Solution

Combine innovative technology with the human touch to explore every coverage option and Payer source for patients.

Financial Assistance Screening
Uncompensated Care

Help uninsured and underinsured navigate government and charity programs. Simplify and accelerate the financial assistance process with digitized screening.

Finance Assistance Enrollment
Uncompensated Care

Identify and support patients through digitally enabled financial assistance screening and enrollment processes to achieve higher conversion rates.

Digital Document Submission
Collections and Denial Management

Accelerate outreach and electronically gather supporting documentation to fast-track processing from Payers.

Digital Document Submission
Collections and Denial Management

Accelerate outreach and electronically gather supporting documentation to fast-track processing from Payers.

Receivables Workflow Platform
Collections and Denial Management

Deploy a unified console for associates to seamlessly mange omnichannel communication and collect customer payments.

Patient Engagement Platform
Patient Self Pay

Take an omnichannel approach to communicating with patients. Boost engagement levels and improve the patient financial experience.

The impact of patient financial experience on hospital profitability

Pivot to Intelligent Automation

Healthcare Provider systems are already under pressure from exploding administrative costs, growing staff burnout, and evolving patient expectations. It’s time to challenge the status-quo with Intelligent Automation. Intelligent Automation marries Process mining with Visual Dashboards, Predictive Analytics, AI & ML to drive enterprise-wide process transformation, innovation and growth.

Explore insights

Global healthcare supply chain company sees 10X growth in processing volume of purchase orders

Firstsource delivers $20M in annual savings for a PE-backed healthcare organization

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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