RP Sanjiv Goenka Group

Life, uninterrupted

A truly connected telco CX, from service to advising,
upselling to problem solving.

Firstsource at ITW 2024, 15th – 17th May 2024
National Harbor, MD 

Join us at the International Telecom Week, the largest gathering of global executives in telecoms and digital infrastructure.

Under the overarching theme of ‘Global Connectivity Reimagined’, this year’s event aims to delve deep into the industry’s evolution and adaptation, addressing the pressing need to sustain global connectivity amidst the dynamic demands of today’s consumer landscape.

Discover how we can enhance your business in this hyper connected world. Visit us in meeting room #1102.

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One,connected ecosystem

We bring services, alliances and capabilities into an interconnected ecosystem where our over 20 years of industry expertise and personalized insight improve experiences from service to advising, upselling and problem solving.

People first, tech supported

We are people first, turbo-boosted by technology. Together, we create improved, human efficiency: making customer service immediately more personalized, efficient and effective.

A frictionless journey

With our AI supported combination of services, we create a frictionless journey across every platform: from in-store to digital and text, so your customer’s data, and our unparalleled, personalized support, follows them everywhere.

Understanding Industry Consolidation and Product Evolution

01

Insights, Design Experience and Advisory

02

Mastering Customer Acquisition and Onboarding

03

Navigating Customer Support and In-Life Management

04

Strategies for Saving and Retaining Customers

05

Schedule a meeting withour team today

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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