ISG Provider Lens - Customer Experience Services - Firstsource

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Nelson Hall

Leader in Overall Mortgage & Loan

Leader in Mortgage & Loan – Support for New Digital Business Model

Leader in Overall Mortgage & Loan
Leader in Mortgage & Loan – Support for New Digital Business Model

UK Complaint Handling Awards

Best Complaint Handling in Financial Services

Best Complaint Handling in Financial Services

North East Contact Centre Awards

Best Outsourcing Partnership

Best Outsourcing Partnership

UK Complaint Handling Awards

GOLD, Customer Insight Strategy

Overall Winner

GOLD, Customer Insight Strategy
Overall Winner

European Contact Centre & Customer Service Awards

Bronze

Bronze

UK Complaint Handling Awards

Best Complaint Handling
Best Complaint Handling Team of the Year

Best Complaint Handling

Welsh Contact Centre Awards

Silver, Support Manager

Gold, People Engagement

Silver, Support Manager
Gold, People Engagement

Contact Centre Network Ireland

Trainer of the Year

Support Team of the Year

People Development Award

Trainer of the Year
Support Team of the Year
People Development Award

UK Customer Experience Awards

Gold – Best Employee Engagement – Programme or Transformation

Bronze – Transforming the Customer Experience, in association with a client (largest retail bank and mortgage lender in the UK )

Gold – Best Employee Engagement – Programme or Transformation
Bronze – Transforming the Customer Experience, in association with a client (largest retail bank and mortgage lender in the UK )

NASSCOM Customer Excellence Award

Category – Process Efficiency

Category – Process Efficiency

Welsh Contact Centre Awards

Outsourced Contact Centre of the Year

People Engagement

Trainer of the Year (Adam Pitt, Senior Trainer)

Outsourced Contact Centre of the Year
People Engagement
Trainer of the Year (Adam Pitt, Senior Trainer)

UK Complaint Handling Awards

Best Personal Entertainment and Telecoms (giffgaff & Firstsource)

Best Personal Entertainment and Telecoms (giffgaff & Firstsource)