Optimizing efficiency, improving customer experiences, and driving growth are crucial in today’s fast-paced business world. Yet over 70% of transformation efforts fall short, often due to overlooked unstructured data and hidden human-machine interactions. This is where Firstsource and Soroco’s partnership steps in with a powerful solution.
Join us for an exclusive webinar where we unveil how our collaboration can revolutionize business processes with Scout, Soroco’s cutting-edge AI-powered work graph technology. Gain valuable insights into how Scout illuminates the “Dark Side of the Moon” — the untapped 60% of enterprise workflows hidden in daily operations — to empower businesses with actionable data, automation, and measurable improvements.
Cost reduction
- 50% Increase in throughput
- 33% Reduction in Cost of Loan processing
- 41% Savings in lending AHT
Improvement in AR Collections
- 35% Improvement in payment collections rate
- 25% Reduction in processing times
- 60% Reduction in manual effort per case
Enhanced Underwriting Productivity
- 30% Improvement in Underwriter Productivity
- 1.7X Increase in handling case volumes
- 39% Improvement in Straight-Through Processing
Improved CX
- 40% Reduction in Non-value add calls
- 25% Improvement in Call time
Putting AI & Interaction Data to Work
Panel Participants
Rahul Agarwal
Senior Vice President - Transformation and Consulting
Firstsource
Rasna Asrani
Vice President - Digital-as-a-Service
Vodafone Intelligent Solutions
Shyam Sundar
Vice President - Offering & Solutions Leader
Hexaware Technologies