Rising costs, legacy systems, and outdated operational models continue to challenge payer performance in today’s healthcare market. AI-powered Business Process as a Service (BPaaS) offers a critical lifeline—driving greater efficiency, reducing costs, and delivering intelligent, personalized experiences across the entire value chain. Discover how this transformative approach positions health plans to compete and win in an AI‑driven landscape, while elevating member experiences and achieving sustainable financial performance.
Key Lessons And Takeaways
Evolution of BPaaS
Traditional vs. AI-powered models and agentic workflows
Best Practices
Proven strategies for successful deployment, effective change management, and measurable performance outcomes
Real-world impact
Case studies from diverse payer segments
Future-Ready Operations
How AI-powered BPaaS enables scalable, competitive performance in an AI-driven healthcare ecosystem
What You'll Learn
The Evolution of BPaaS: From Traditional to AI-Powered
The transformation of BPaaS into intelligent platforms that integrate Gen AI and agentic workflows with faster implementation timelines.
Implementation Best Practices for Success
Actionable insights on tailored approaches, change management, and success metrics for optimal BPaaS outcomes.
Real-World Success Stories
Concrete examples of AI-powered BPaaS implementations across Medicaid, Medicare, and commercial markets.
Building Future-Ready Operations
The power of AI-powered BPaaS enables scalable operations that compete effectively in an AI-driven healthcare ecosystem.
Featured Speakers
Ankur Verma
Vice President
Everest Group
Anup Panthaloor
Executive Vice President
Healthcare
Deepan Vashi
Executive Vice President
Payer Solutions