The UK Public Sector is Transforming
Local authorities are building digital-first citizen services. Central government departments are reimagining service delivery for millions. The NHS trusts are shifting care into communities. Housing associations are modernising tenant engagement.
The direction is clear: from reactive to proactive, office-based to community-based, analogue to digital.
Citizens expect it. Your teams want to deliver it.
Three realities shape how you deliver:
- Modernisation requires upfront investment, but budgets are set and reserves depleted.
- Digital services must include everyone; self-service for those who want it and human support for those who need it.
- We believe change should preserve local employment and build community capability as a major regional employer.
You need a partner who provides the investment, shares the risk, and keeps jobs local. That's what we enable.
What We Deliver
Minimised Costs, Reduced Financial Risk
We take a flexible position on investment cycles with no upfront capital required, allowing you to transform when it makes strategic sense, not when you can afford it.
Contractually Guaranteed Cost Reduction
We deliver 15-25% savings in cost of operations without compromising service quality and commercially underwrite these benefits.
Enhanced CX with Guaranteed NPS Improvement
AI-native workflows automate routine enquiries while maintaining human support for vulnerable residents, delivering a 5-10-point NPS boost.
Local Investment That Aligns with Social Value
From Derry to Motherwell, Pontypridd to Middlesbrough, and down to Derby and Birmingham, our regional hubs employ your residents, create local jobs, and reinvest in the communities you serve.
Optimised Operations Through Lean Six Sigma
Our UnBPO™ framework combines AI with rigorous process analysis to identify actionable insights and improve the efficiency and accessibility of services, delivering measurable outcomes for your citizens.
Our UK Presence.
Our Impact.
