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Nimble Underwriting Services for BFSI, for enabling better decisions making

Digitally enabled underwriting support services to maximize success

Faster credit solutions for better customer engagement

The traditional banking and financial underwriting process is under fire from growing consumer expectations for transparency and flexibility and increasing competition from InsurTechs. Continued reliance on manual workflows and disparate legacy systems creates bottlenecks, increases cycle time and impacts customer satisfaction.

Our specialized Underwriting Services for BFSI synthesize digital solutions with the human touch – across mortgage, default and bank underwriting – enhancing decision making, fast-tracking the process and pricing risk more accurately. It leaves your underwriters with more time to focus on customer retention, cross-sell and upsell, driving profitability and growth.

Stay ahead with Firstsource

Customized solutions to maximize ROI

Agile processes to adapt to changing customer behaviors

Right shore delivery model for optimal productivity

Technology platforms and analytics-driven solutions for seamless scalability

How we do it

Straight-through-processing with Intelligent Automation, blending Robotic Process Automation with Artificial Intelligence.

Advanced analytics to better assess evolving trends and customer risk profile.

Digitally Enabled Contact Center (DECC) for omnichannel customer contact - meet your customers on a channel of their choice and at a time of their convenience.

Global delivery for 24/7 customer support.

Five leadership lessons for leading transformation

Leadership advice from 120 senior executives who’ve done it