Scale effortlessly with simple and flexible solutions
Getting ahead of rapidly evolving fraud trends calls for agile fraud prevention solutions. Backed by our Digitally Empowered Customer Experience (DECX) our Fraud Prevention services enable you to flex up and down as needed, without the hassle of hiring and managing people. They help you balance your customers’ growing expectations for security with the need to drive efficiencies and reduce costs.
How we do it
Offer comprehensive fraud prevention services spanning internet and telephone banking fraud as well as fraud attempts made via debit/credit card or directly from the bank account.
Utilize analytics from client systems to identify fraud patterns, enabling banks including high risk beneficiary banks and merchants to proactively bolster security and mitigate fraud losses.
Tap into operational metrics such as average handling time and call volumes to sync headcount with fluctuating demand and schedule coaching aimed at driving efficiency-based competencies.
Stay ahead with Firstsource
Consistent quality score of 100%
Meet demanding timelines on recruitment and training at scale
Cost and efficiency gains combined with accelerated turnaround
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