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RP Sanjiv Goenka Group

Welcome to the new healthcare era

Personalized, digital-first solutions for modern member and provider experiences

Healthcare business solutions grounded in care

When technology aligns with human behavior it creates ease and efficiency. When it comes to understanding the difficulty and complexity of processing healthcare claims, coverage, and payments—ease is paramount.

At Firstsource, our people-first, tech-forward solutions allow us to respond to our clients and their customers with care, speed, and agility. Our Digital First. Digital Now. approach is designed to develop outcomes with personal impact. Through listening and partnering, we help healthcare organizations achieve ongoing success by focusing on the moments that matter most.

Solution offerings

Healthcare BPaaS

Drive next-gen payer operations

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Medicaid Redetermination

Digital engagement solution for proactive member advocacy

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Digital Intake

Next-gen data capture for exceptional customer experiences

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Digital Claims Operations

Drive value and competitive advantage
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Contact Center

Deliver fluid and empathetic customer experiences
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Provider Data Management

Sharpen data accuracy and realize more value
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Drive frictionless downstream processes for continuous improvement

©Firstsource 2024

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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