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Awards & Accolades

Recent industry recognition for the work we do

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Nelson Hall

  • Leader in Overall Mortgage & Loan
  • Leader in Mortgage & Loan – Support for New Digital Business Model
    • Leader in Overall Mortgage & Loan
    Leader in Mortgage & Loan – Support for New Digital Business Model

    UK Complaint Handling Awards

  • Best Complaint Handling in Financial Services
    • Best Complaint Handling in Financial Services

    North East Contact Centre Awards

  • Best Outsourcing Partnership
    • Best Outsourcing Partnership

    UK Complaint Handling Awards

  • GOLD, Customer Insight Strategy
  • Overall Winner
    • GOLD, Customer Insight Strategy
    Overall Winner

    European Contact Centre & Customer Service Awards

  • Bronze
    • Bronze

    UK Complaint Handling Awards

    • Best Complaint Handling

    • Best Complaint Handling Team of the Year

    Best Complaint Handling

    Welsh Contact Centre Awards

  • Silver, Support Manager
  • Gold, People Engagement
    • Silver, Support Manager
    Gold, People Engagement

    Contact Centre Network Ireland

  • Trainer of the Year
  • Support Team of the Year
  • People Development Award
    • Trainer of the Year
    Support Team of the Year
    People Development Award

    UK Customer Experience Awards

  • Gold – Best Employee Engagement – Programme or Transformation
  • Bronze – Transforming the Customer Experience, in association with a client (largest retail bank and mortgage lender in the UK )
    • Gold – Best Employee Engagement – Programme or Transformation
    Bronze – Transforming the Customer Experience, in association with a client (largest retail bank and mortgage lender in the UK )

    NASSCOM Customer Excellence Award

  • Category – Process Efficiency
    • Category – Process Efficiency

    Welsh Contact Centre Awards

  • Outsourced Contact Centre of the Year
  • People Engagement
  • Trainer of the Year (Adam Pitt, Senior Trainer)
    • Outsourced Contact Centre of the Year
    People Engagement
    Trainer of the Year (Adam Pitt, Senior Trainer)

    UK Complaint Handling Awards

  • Best Personal Entertainment and Telecoms (giffgaff & Firstsource)
    • Best Personal Entertainment and Telecoms (giffgaff & Firstsource)

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