Leader in Mortgage & Loan – Support for New Digital Business Model
Leader in Overall Mortgage & Loan
Leader in Mortgage & Loan – Support for New Digital Business Model
UK Complaint Handling Awards
Best Complaint Handling in Financial Services
Best Complaint Handling in Financial Services
North East Contact Centre Awards
Best Outsourcing Partnership
Best Outsourcing Partnership
UK Complaint Handling Awards
GOLD, Customer Insight Strategy
Overall Winner
GOLD, Customer Insight Strategy
Overall Winner
European Contact Centre & Customer Service Awards
Bronze
Bronze
UK Complaint Handling Awards
Best Complaint Handling
Best Complaint Handling Team of the Year
Best Complaint Handling
Welsh Contact Centre Awards
Silver, Support Manager
Gold, People Engagement
Silver, Support Manager Gold, People Engagement
Contact Centre Network Ireland
Trainer of the Year
Support Team of the Year
People Development Award
Trainer of the Year
Support Team of the Year
People Development Award
UK Customer Experience Awards
Gold – Best Employee Engagement – Programme or Transformation
Bronze – Transforming the Customer Experience, in association with a client (largest retail bank and mortgage lender in the UK )
Gold – Best Employee Engagement – Programme or Transformation
Bronze – Transforming the Customer Experience, in association with a client (largest retail bank and mortgage lender in the UK )
NASSCOM Customer Excellence Award
Category – Process Efficiency
Category – Process Efficiency
Welsh Contact Centre Awards
Outsourced Contact Centre of the Year
People Engagement
Trainer of the Year (Adam Pitt, Senior Trainer)
Outsourced Contact Centre of the Year
People Engagement
Trainer of the Year (Adam Pitt, Senior Trainer)
UK Complaint Handling Awards
Best Personal Entertainment and Telecoms (giffgaff & Firstsource)
Best Personal Entertainment and Telecoms (giffgaff & Firstsource)