Five Leadership Lessons for Leading Transformation

Leadership advice from 120 senior executives who’ve done it

How value creation has evolved in the past year: A panel discussion

The way Operating Partners facilitate on-the-ground value creation has transformed tremendously over the course of 2020 in response to the pressures of the pandemic.

Industry views: Customer experience and the utility sector

Companies everywhere are facing growing pressures to put customer experience at the heart of their businesses.

Five Leadership Lessons for Leading Transformation

Leadership advice from 120 senior executives who’ve done it

Industry views: Customer experience and the utility sector

Companies everywhere are facing growing pressures to put customer experience at the heart of their businesses.

Nelson Hall

Leader in Overall Mortgage & Loan

Leader in Mortgage & Loan – Support for New Digital Business Model

Leader in Overall Mortgage & Loan
Leader in Mortgage & Loan – Support for New Digital Business Model

UK Complaint Handling Awards

Best Complaint Handling in Financial Services

North East Contact Centre Awards

Best Outsourcing Partnership

UK Complaint Handling Awards

GOLD, Customer Insight Strategy

Overall Winner

GOLD, Customer Insight Strategy
Overall Winner

European Contact Centre & Customer Service Awards

Bronze

UK Complaint Handling Awards

Best Complaint Handling
Best Complaint Handling Team of the Year

Best Complaint Handling

Welsh Contact Centre Awards

Silver, Support Manager

Gold, People Engagement

Silver, Support Manager
Gold, People Engagement

Contact Centre Network Ireland

Trainer of the Year

Support Team of the Year

People Development Award

Trainer of the Year
Support Team of the Year
People Development Award

UK Customer Experience Awards

Gold – Best Employee Engagement – Programme or Transformation

Bronze – Transforming the Customer Experience, in association with a client (largest retail bank and mortgage lender in the UK )

Gold – Best Employee Engagement – Programme or Transformation
Bronze – Transforming the Customer Experience, in association with a client (largest retail bank and mortgage lender in the UK )

NASSCOM Customer Excellence Award

Category – Process Efficiency

Welsh Contact Centre Awards

Outsourced Contact Centre of the Year

People Engagement

Trainer of the Year (Adam Pitt, Senior Trainer)

Outsourced Contact Centre of the Year
People Engagement
Trainer of the Year (Adam Pitt, Senior Trainer)

UK Complaint Handling Awards

Best Personal Entertainment and Telecoms (giffgaff & Firstsource)

Resource Type

Awards & Accolades

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Nelson Hall

UK Complaint Handling Awards

North East Contact Centre Awards

UK Complaint Handling Awards

European Contact Centre & Customer Service Awards

UK Complaint Handling Awards

Welsh Contact Centre Awards

Contact Centre Network Ireland

UK Customer Experience Awards

NASSCOM Customer Excellence Award

Welsh Contact Centre Awards

UK Complaint Handling Awards

Industries

Services

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