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What We Do
What We Do

We provide transformational solutions across the customer lifecycle in Healthcare, Banking, and Communications. Our specialized teams use advanced technology and data analytics to address clients' key challenges and deliver future-focused outcomes.
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Firstsource recognized as a Global Leader in Generative AI Services in ISG Provider Lens® 2025
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Who We Are
Who We Are

Firstsource, part of the RP-Sanjiv Goenka Group, is a global business process management partner with a strong presence across the globe, supporting Fortune 500 and FTSE 100 companies.

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Firstsource recognized as a Global Leader in Generative AI Services in ISG Provider Lens® 2025
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Solving for Efficiency Inside a Media Giant's CX Transformation with Firstsource
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Firstsource Reports Q4FY25 Results
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Providers Can Reduce Administrative Burden and Improve Productivity With AI Tools to Mitigate Labor Shortages

How AI Is Disrupting Our Industry, and What We Can Do About It

Firstsource recognized as a ‘Front-Runner’ in Generative AI for Healthcare Payer by Everest Group

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Firstsource recognized as a Global Leader in Generative AI Services in ISG Provider Lens® 2025

Firstsource Named Leader in ISG Provider Lens® 2025 Contact Center – Customer Experience Services

Firstsource recognized as a ‘Leader’ for the second consecutive year in Avasant's Mortgage Business Process Transformation 2025 RadarView™
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Firstsource Solutions

Firstsource, part of the RP-Sanjiv Goenka Group, is a global business process management partner with a strong presence across the globe, supporting Fortune 500 and FTSE 100 companies.

Industries

Banking and Financial services
Healthcare
Utilities
Communications
Media
Retail
Private Equity
Technology

Services

Collections
Consulting
Customer Experience
Digital Platforms and Technologies
IT Services and Solutions
Trust and Safety

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