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What We Do
What We Do

We provide transformational solutions across the customer lifecycle in Healthcare, Banking, and Communications. Our specialized teams use advanced technology and data analytics to address clients' key challenges and deliver future-focused outcomes.
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Energy Supplier Increases Customer Win-back Success Rates by 60%
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Who We Are
Who We Are

Firstsource, part of the RP-Sanjiv Goenka Group, is a global business process management partner with a strong presence across the globe, supporting Fortune 500 and FTSE 100 companies.

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Firstsource Launches Gigsourcing Platform to Transform the Future of Work
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CX Reimagined: Insights from CCW Las Vegas 2025
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Firstsource Reports Q4FY25 Results
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Providers Can Reduce Administrative Burden and Improve Productivity With AI Tools to Mitigate Labor Shortages

How AI Is Disrupting Our Industry, and What We Can Do About It

Firstsource recognized as a ‘Front-Runner’ in Generative AI for Healthcare Payer by Everest Group

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Firstsource Launches Gigsourcing Platform to Transform the Future of Work

Firstsource and Sanas partner to redefine customer conversations with AI

Firstsource announces Shamita Mukherjee as Chief Human Resources Officer
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Firstsource Solutions

Firstsource, part of the RP-Sanjiv Goenka Group, is a global business process management partner with a strong presence across the globe, supporting Fortune 500 and FTSE 100 companies.

Industries

Banking and Financial services
Healthcare
Utilities
Communications
Media
Retail
EdTech
Private Equity
Technology

Services

Artificial Intelligence
Collections
Consulting
Customer Experience
Digital Platforms and Technologies
IT Services and Solutions
Trust and Safety

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