Intelligent Back Office Topic - Firstsource

Blog

Business Transformation

BFSI, CMT, Diversified Industries, Healthcare, Private Equity

Mistakes, fears and stress – don’t let them derail your transformation – own them

Case Study

Digital Debt Collections

BFSI

From market competitor to market leader in three months using a digital-first strategy

Blog

Member Experience

Healthcare

How to stop Medicaid member churn over undeliverable mail

Case Study

Customer Experience, Customer Management

BFSI

UK motor and household insurer achieves $12 Mn in cost savings with customer service transformation

Cost Optimisation, Customer experience

Case Study

Customer Experience, Customer Management

CMT

Premium global magazine targets $1Mn incremental revenue through omnichannel, persona-based support

Customer experience

Case Study

Business Transformation, Customer Experience, Customer Management

CMT

Turning customer service cost center into a value center

Cost Optimisation, Customer experience

Case Study

Analytics, Customer Management

Diversified Industries

UK utility company acquires customers more profitably and retains them for longer

Customer Acquisition

Blog

Revenue Cycle Management

Healthcare

Rural hospital business office transformation: Top 3 focus areas

Case Study

Patient Experience, Revenue Cycle Management

Healthcare

Montefiore St.Lukes Cornwall (MSLC), a not-for-profit hospital elevates patient financial experience while improving POS collections by 125%