RP Sanjiv Goenka Group

Improving our world, together

Embedding sustainability
in everything we do

From making ambitious plans for reducing the environmental footprint to proactively adopting eco-friendly business practices sustainability commitments are at the heart of everything we do.

With our forward-thinking vision, we are deeply committed to environmental stewardship, with a strong emphasis on ‘Combating Climate Change, ‘Managing Waste Responsibly’, and  ‘Reducing Water Consumption’. We plan to accelerate our commitments towards climate change through phasing out Greenhouse gases (GHGs) emissions and Ozone Depleting Substance (ODS), investing in energy efficient technologies, efficient water and waste management practices, and migrating towards greener solutions.

Affordable and Clean Energy
responsible consumption
communities
Climate Action
Environment

Managing our
carbon footprint

In April 2022, we proudly launched ‘Project Planet’ at Firstsource. Project Planet is an initiative that exemplifies our unwavering commitment to environmental sustainability. Project Planet includes a variety of approaches designed to reduce our energy usage and greenhouse gas emissions. Ensuring resource efficiency and reducing our environmental footprint is a priority for our company. Key initiatives include – moving towards a paperless workplace, installing sensor-based low energy LED lights, and using refurbished IT systems and furniture.

Through our constant strides to reduce the GHG emissions, we have successfully reduced our emissions by 10% as compared to previous year. We are working towards reducing our direct carbon emissions considerably by 2030 and investing in green energy, such that significant consumption is from renewable sources.

Green Energy Initiatives
Across the Company

As part of our dedication to reducing carbon footprint and promoting sustainability, we have initiated an ‘Electric Vehicle (EV)’ project in India. We have successfully deployed a total of 10 electric vehicles for employee transportation and 24X7 cab services in Bangalore, Mumbai, Chennai, Hyderabad. We have made changes to our transport vendors and aim to replace the entire fleet with EV vehicles over the next five years.

We switched to LED lighting systems with motion sensors at our workstations, raised the ambient air conditioner temperature by 1 degree to reduce power consumption, and rationalized the use of chiller compressors. Our UK facilities purchase renewable power from solar and wind.

We moved to the Cloud and are now working to make our operations more energy efficient by reducing server load - resulting in greater server efficiency and lower energy consumption. We are also doubling down on automation to improve energy efficiency such as installation of smart meters and integrated occupancy sensors. Our relentless focus on energy efficiency and green energy led to a notable 11% reduction in energy consumption as compared to the previous year.

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Responsible
Waste Management

As a technology company, we generate e-waste, which if not properly disposed can have adverse environmental impact. Our waste disposal practices involve sending 100% of waste to responsible handlers, and we have rolled out a zero landfill waste policy on a global scale.

Our waste management approach is guided by the 5R concept i.e. refuse, reduce, reuse, repurpose and finally, recycle.

On 18th March 2023, we observed ‘Global Recycling Day’ to promote awareness regarding the importance of recycling and the preservation of our planet’s well-being.

We also make a conscious effort to align its waste management strategy with SDG 11 (sustainable cities and communities), SDG 12 (responsible consumption and production), UNGC principles 7, 8 and 9 and the related data management & reporting mechanism with GRI 306 framework.

Environment

Water
Consumption

Rainwater harvesting systems have been put in place to reduce freshwater intake across some of our locations.

We have installed advanced sensor-based water taps equipped with accelerators to minimize wastage. Wherever possible we keep track of our water usage and at certain sites we have established procedures for recycling water where onsite recycling plants exist.

Non-drinking wastewater recycled: ensuring 100% Sewage Treatment Plant (STP (where provided)) water recycled is reused for flushing and horticulture. Our facilities in India and the Philippines have onsite sewage treatment plants, where wastewater is treated and reused.

Delivering a better
tomorrow

210%

Increase in renewable energy (India Operations)

14.48%

Decrease in water consumption

100%

Green Energy in some centers in the UK

ISO 14001:2015 and ISO 50001:2018

Certified operations in India and the UK

100%

Responsible disposal of electronic waste (India operations)

Green Buildings Certified

Majority of Firstsource offices

25%

Energy from renewable sources

210%
Increase in renewable energy (India Operations)
14.48%
Decrease in water consumption
100%
Green Energy in some centers in the UK
ISO 14001:2015 and ISO 50001:2018
Certified operations in India and the UK
100%
responsible disposal of electronic waste (India operations)
Green Buildings Certified
Majority of Firstsource offices
25%
Energy from renewable sources
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Delivering a better
tomorrow

411%

Increase in renewable energy (India Operations) in comparison to FY 2020-21

ISO 14001:2015

Certified for most operations in India and UK

100%

Green Energy in some of our centers in UK

ISO 50001:2018

Certified for most operations in UK

100%

Responsible handling of electronic waste

Green Buildings Certified

4 Firstsource offices

Approx. 20%

Energy from renewable sources in India and UK region

210%
Increase in renewable energy (India Operations)
14.48%
Decrease in water consumption
100%
Green Energy in some centers in the UK
ISO 14001:2015 and ISO 50001:2018
Certified operations in India and the UK
100%
responsible disposal of electronic waste (India operations)
Green Buildings Certified
Majority of Firstsource offices
25%
Energy from renewable sources
Previous slide
Next slide

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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