Improving our world, together
At Firstsource our journey towards ESG (Environmental, Social, and Governance) excellence and sustainability embodies our strong commitment to collaboratively make a positive impact on our people, planet and communities. Through responsible environmental practices, ethical governance, and a strong focus on social well-being, we believe we can create a brighter, more sustainable future for all. This message encapsulates our shared vision of a better world and reflects our dedication to fostering meaningful change in partnership with our stakeholders.
As a responsible organization, we are placing our commitments to society and the planet on equal footing with profitability. Exploring every opportunity for integrating the material aspects of ESG into our processes, to transition into a leading, sustainable, and purpose-driven business.
Also, we are continuously monitoring and analyzing data to improve our performance in reducing our environmental footprint, supporting our communities, and creating inclusive and safe workplaces.
Our Reporting Frameworks and Rating Partners
FirstConscious – Our ESG commitment in action
At Firstsource, we are consciously building something amazing.
FirstConscious is our promise to embed sustainability into everything we do, and unite all our efforts under environment, social, and governance under one commitment. FirstConscious fosters awareness, accountability, and action across all levels of the organization, driving measurable impact through sustainable operations, inclusivity, and ethical governance.
United Nations Global Compact
Firstsource Solutions proudly announces its membership in the United Nations Global Compact (UNGC), a significant leap forward in our journey towards sustainable business excellence.
Driven by our unwavering commitment to integrity and innovation, this initiative solidifies our pledge to champion human rights, uphold rigorous labor standards, safeguard the environment, and combat corruption.
By aligning with the UNGC, Firstsource Solutions not only reaffirms its ethical foundation but also spearheads a collective effort to drive positive societal and environmental impacts. Together with our stakeholders, we are poised to innovate, collaborate, and lead the charge towards a sustainable and inclusive global economy.
Firstsource has committed to near-and long-term company-wide emission reduction targets in line with SBTi
At Firstsource, our commitment to a sustainable future is unwavering. We are pleased to share our recent commitment to the Science Based Targets initiative (SBTi) and Net-Zero targets. As a purpose-led organization, this significant step underscores our dedication to sustainability and aligns with our commitment to creating a positive impact on the planet.
We are looking forward to the journey ahead. Together, we make meaningful change happen and contribute to a sustainable future.
Firstsource bags a silver in the 2025 EcoVadis Assessment
We are proud to be awarded the Silver Medal in the 2025 EcoVadis assessment, achieving an overall score of 71/100 and ranking in the 91st percentile globally. This places us among the top 15% of companies globally for excellence in sustainability. EcoVadis has also recognized Firstsource as a ‘Leader’ in Carbon Management, for having a strong GHG management system, best-in-class decarbonization commitments, and robust sustainability reporting.
This recognition reinforces our commitment to responsible business practices through FirstConscious, our ESG framework. From reducing our environmental footprint to fostering ethical operations and social impact, sustainability is embedded in everything we do. At Firstsource, we are dedicated to building a sustainable future—one responsible step at a time.
Firstsource recognized as “Best First-Time Responder” at the WDI 2024 Workforce Transparency Awards
Firstsource has achieved an exceptional 94% Disclosure Score in our first participation in the Workforce Disclosure Initiative (WDI), well above the India average of 63%. The WDI, one of the world’s leading programs for improving corporate transparency and accountability on workforce issues, recognized Firstsource as the "Best First-Time Responder" in the Core Indicators category at the WDI 2024 Workforce Transparency Awards.
This milestone underscores our dedication to transparency, ethical workforce practices, and continuous improvement. Through FirstConscious, our ESG framework, we remain focused on driving sustainable and impactful workforce initiatives.
Leadership message
In today's world, the businesses that will thrive are those that integrate sustainability into the core of their operations. At Firstsource, we are deeply committed to understanding and addressing the impacts of climate change on our operations and stakeholders. Our aim is not only to enhance our resilience but also to drive positive change within our industry and communities.
Dr. Sanjiv Goenka
Chairman
We recognize that climate change presents both challenges and opportunities that must be addressed with diligence and foresight. At Firstsource, we are taking bold steps to reduce emissions, adopt sustainable practices, and create value for all our stakeholders, not just shareholders, but the communities we serve and the planet we share. As a purpose-led organization, “We Make It Happen” by embedding sustainability into everything we do!
Ritesh Idnani
MD & CEO