RP Sanjiv Goenka Group

Environmental,
Social and Governance

Improving our world, together

Our ESG

commitment

At Firstsource, we aspire to be a responsible company, placing commitments to society and the planet on equal footing with profitability. We believe that social, environmental and governance responsibility will maximize benefits to our clients, employees, partners and places of business. Our Environmental, Social and Governance (ESG) initiatives are robust, with ambitious targets in place. And, we continuously monitor key data to improve our performance – reducing our environmental footprint, supporting our communities and creating inclusive and safe workplaces.

Environmental

Ensuring resource efficiency and reducing our environmental footprint is a priority for our company. Key initiatives include – moving towards a paperless workplace, installing sensor-based low energy LED lights, and using refurbished IT systems and furniture. Through stringent internal targets for carbon emission reduction, we cut our immediate CO2 emissions by 47% in 2021 alone.  But we are not stopping there. We are working towards reducing our direct (scope 1 and 2) carbon emissions by 75% by 2030 and investing in renewable green energy, so all energy consumption is from renewable sources.

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Social

We strongly believe that advancing the interests of our people and strengthening our communities go hand in hand. Doing right by our people helps energize employees and empower them to drive positive impact in the communities where they live and work. Our approach to creating positive outcomes centers around three major pillars. Creating an equitable workplace through Inclusion and Diversity. Improving access to jobs for the socio-economically challenged population through Impact Sourcing. Designing CSR initiatives focused around promoting gender equity, education, healthcare, arts, culture and sports.

We encourage our team members to bring their authentic selves to work and create greater value for our clients with diverse perspectives and problem-solving experiences.

Our inclusion in the prestigious Bloomberg Gender Equality Index 2022 – on our very first attempt – is a testament to the significant progress we have made towards becoming an equal opportunity employer.

 

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We encourage our team members to bring their authentic selves to work and create greater value for our clients with diverse perspectives and problem-solving experiences.

Our inclusion in the prestigious Bloomberg Gender Equality Index 2022 – on our very first attempt – is a testament to the significant progress we have made towards becoming an equal opportunity employer.

 

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Our goal is to hire 10,000 colleagues through impact sourcing by 2025.

 

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Our wide-ranging CSR initiatives include employee-led programs and volunteering, project-based activity, education and skilling to improve employability, partnering with non-profits, and corporate philanthropy.

Just in the past year, more than 2000 Firstsourcers have volunteered nearly 50,000 hours, impacting over 27,000 lives.

 

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Governance

Firstsource operates a diverse portfolio of businesses across US, UK, India, and the Philippines. Our robust Regulatory Compliance Framework, based on COSO and other globally recognized models, ensures local compliance. It also enables us to proactively identify, assess, monitor, control, and report on country-specific adherence.

Firstsource’s Board of Directors oversee various statutory committees – including Risk Management, Audit, N&R, CSR, and Stakeholder Relationship – providing leadership, guidance and helpful supervision. In addition, well-defined policies – ranging from global ethics policy to whistle blower policy – drive transparency and mitigate risk.

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    Geetha Krishnan

    Geetha Krishnan

    Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
    Susan Aldridge

    Susan Aldridge

    Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

    Alan Greenberg

    Alan Greenberg

    Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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