Digital Enterprise Landscape

Firstsource Digital Enterprise Landscape

Become a digital-first brand

Mobilize nimble operations

As the digital transformation partner for global businesses, we help you create a successful digital ecosystem using our Digital First. Digital Now approach – build a digital mindset, elevate digital capabilities, deploy digital methodologies and accelerate your digital journey.
Our purpose-built digital platforms, platform-based services, point solutions and industry-leading partnerships, help you quickly pivot your operations and emerge stronger. To ensure quick onboarding, scalability, resilience and on-demand user centric services, our platforms are either Thin Client or mobile-based.

Stay ahead with the power of digital:
Explore our offerings

Process mining
 

Advanced data
extraction

Intelligent automation to synthesize structured and unstructured data

Transformation
advisory services

Operational
analytics

Industry solutions

Solution capabilities

Revenue cycle management and patient engagement

Proprietary platform

Sympraxis™ – our purpose-built workflow engine with integrated automation and machine learning capabilities.

Underlying technologies

RPA, Analytics, AI and digital channels to drive customer interaction excellence

Industry-leading partnerships

Celonis, Scribe Fusion, Automation Anywhere, UI Path, Verint and Power BI among others.

Digital engagement platform designed to actively involve patients across their healthcare journey

Automated verification workflow for real time eligibility processing – while patients are still in your care.

A pre-service financial clearance solution helping patients gain financial clarity and manage self-pay costs of prescheduled services prior to arrival.

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