RP Sanjiv Goenka Group

Digital Enterprise Landscape

Firstsource Digital Enterprise Landscape

Become a digital-first brand

Mobilize nimble operations

As the digital transformation partner for global businesses, we help you create a successful digital ecosystem using our Digital First. Digital Now approach – build a digital mindset, elevate digital capabilities, deploy digital methodologies and accelerate your digital journey.
Our purpose-built digital platforms, platform-based services, point solutions and industry-leading partnerships, help you quickly pivot your operations and emerge stronger. To ensure quick onboarding, scalability, resilience and on-demand user centric services, our platforms are either Thin Client or mobile-based.

Stay ahead with the power of digital:
Explore our offerings

Process mining

Advanced data
extraction

Intelligent automation to synthesize structured and unstructured data

Transformation
advisory services

Operational
analytics

Industry solutions

Solution capabilities

Revenue cycle management and patient engagement

Proprietary platform

Sympraxis™ – our purpose-built workflow engine with integrated automation and machine learning capabilities.

Underlying technologies

RPA, Analytics, AI and digital channels to drive customer interaction excellence

Industry leading technology

Celonis, UiPath, Automation Anywhere, Verint, Microsoft Power BI, Azure, and Amazon Connect among other leading industry technologies are being leveraged and integrated into our solutions.

Mgagementâ„¢
Digital engagement platform designed to actively involve patients across their healthcare journey
Mfocusâ„¢
Automated verification workflow for real time eligibility processing – while patients are still in your care.
FirstEngage
A pre-service financial clearance solution helping patients gain financial clarity and manage self-pay costs of prescheduled services prior to arrival.

Solution capabilities

Revenue cycle management and patient engagement

Proprietary platform

Sympraxis™ – our purpose-built workflow engine with integrated automation and machine learning capabilities.

Underlying technologies

RPA, Analytics, AI and digital channels to drive customer interaction excellence

Industry leading technology

Celonis, UiPath, Automation Anywhere, Verint, Microsoft Power BI, Azure, and Amazon Connect among other leading industry technologies are being leveraged and integrated into our solutions.

Mgagementâ„¢
Digital engagement platform designed to actively involve patients across their healthcare journey
Mfocusâ„¢
Automated verification workflow for real time eligibility processing – while patients are still in your care.
FirstEngage
A pre-service financial clearance solution helping patients gain financial clarity and manage self-pay costs of prescheduled services prior to arrival.

Solution capabilities

Provider Network Management, Enrollment and Billing, Claims Operations and Customer Service.

Proprietary platform

i-Leverage – our omnichannel CRM backbone.
Sympraxis™ – our purpose-built workflow engine with integrated automation and machine learning capabilities.

Underlying technologies

RPA, Analytics, AI and digital channels for customer interactions

Industry leading technology

Celonis, UiPath, Automation Anywhere, Verint, Microsoft Power BI, Azure, and Amazon Connect among other leading industry technologies are being leveraged and integrated into our solutions.

firstCustomer Intelligence (FCI)
Omnichannel customer intelligence solution for deep insights into customer emotions and behavior.
Digital Intake
Automated data extraction and processing to accelerate data-driven decision making.

Solution capabilities

Loan Origination, Title & Closing, Post-closing, Title and Default.

Proprietary platform

i-Leverage – our omnichannel CRM backbone.
Sympraxis™ – our purpose-built workflow engine with integrated automation and machine learning capabilities.

Underlying technologies

RPA, Analytics, AI and digital channels for customer interactions.

Industry leading technology

Celonis, UiPath, Automation Anywhere, Verint, Microsoft Power BI, Azure, and Amazon Connect among other leading industry technologies are being leveraged and integrated into our solutions.

Title report platform
Title report generation platform for reduced cycle time and enhanced compliance.
Post-closing Platform
Automated end-to-end post-closing support to enhance efficiencies and profitability.
Intelligent Automation
RPA integrated with Natural Language Processing (NLP), smart workflows and OCR, for unparalleled productivity, efficiencies and agility.
firstCustomerIntelligence (FCI)
Omnichannel customer intelligence solution for deep insights into customer emotions and behavior.
firstChat
Webchat backed by the human touch – combining the best of what machines and humans have to offer.

Solution capabilities

Digital Inbound and Outbound Collections.

Proprietary platform

Digital collections platform.

Underlying technologies

RPA, Analytics, AI and digital channels for customer interactions.

Industry leading technology

Celonis, UiPath, Automation Anywhere, Verint, Microsoft Power BI, Azure, and Amazon Connect among other leading industry technologies are being leveraged and integrated into our solutions.

Digital Collections
Integrate advancEdTechnology with an empathetic, multi-channel approach to collections.

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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