Digital Enterprise Landscape

Firstsource Digital Enterprise Landscape

Become a digital-first brand

Mobilize nimble operations

As the digital transformation partner for global businesses, we help you create a successful digital ecosystem using our Digital First. Digital Now approach – build a digital mindset, elevate digital capabilities, deploy digital methodologies and accelerate your digital journey.

Our purpose-built digital platforms, platform-based services, point solutions and industry-leading partnerships, help you quickly pivot your operations and emerge stronger. To ensure quick onboarding, scalability, resilience and on-demand user centric services, our platforms are either Thin Client or mobile-based.

Stay ahead with the power of digital:
Explore our offerings

Process mining

Advanced data
extraction

Intelligent automation to synthesize structured and unstructured data

Transformation
advisory services

Operational
analytics

Industry solutions

Solution capabilities

Revenue cycle management and patient engagement

Proprietary platform

Sympraxis™ – our purpose-built workflow engine with integrated automation and machine learning capabilities.

Underlying technologies

RPA, Analytics, AI and digital channels to drive customer interaction excellence

Industry-leading partnerships

Celonis, Scribe Fusion, Automation Anywhere, UI Path, Verint and Power BI among others.

Mgagement™

Digital engagement platform designed to actively involve patients across their healthcare journey

Mfocus™

Automated verification workflow for real time eligibility processing – while patients are still in your care.

FirstEngage

A pre-service financial clearance solution helping patients gain financial clarity and manage self-pay costs of prescheduled services prior to arrival.

Solution capabilities

Provider Network Management, Enrollment and Billing, Claims Operations and Customer Service.

Proprietary platform

i-Leverage – our omnichannel CRM backbone.
Sympraxis™ – our purpose-built workflow engine with integrated automation and machine learning capabilities.

Underlying technologies

RPA, Analytics, AI and digital channels for customer interactions

Industry-leading partnerships

Celonis, Scribe Fusion, Automation Anywhere, Antworks, UI Path, Verint and Power BI among others.

firstCustomer Intelligence (FCI)

Omnichannel customer intelligence solution for deep insights into customer emotions and behavior.

Digital Intake

Automated data extraction and processing to accelerate data-driven decision making.

Solution capabilities

Loan Origination, Title & Closing, Post-closing, Title and Default.

Proprietary platform

i-Leverage – our omnichannel CRM backbone.
Sympraxis™ – our purpose-built workflow engine with integrated automation and machine learning capabilities.

Underlying technologies

RPA, Analytics, AI and digital channels for customer interactions.

Industry-leading partnerships

Celonis, Scribe Fusion, Automation Anywhere, UI Path, Verint and Power BI among others.

Title report platform

Title report generation platform for reduced cycle time and enhanced compliance.

Post-closing Platform

Automated end-to-end post-closing support to enhance efficiencies and profitability.

Intelligent Automation

RPA integrated with Natural Language Processing (NLP), smart workflows and OCR, for unparalleled productivity, efficiencies and agility.

firstCustomerIntelligence (FCI)

Omnichannel customer intelligence solution for deep insights into customer emotions and behavior.

firstChat

Webchat backed by the human touch – combining the best of what machines and humans have to offer.

Solution capabilities

Digital Inbound and Outbound Collections.

Proprietary platform

Digital collections platform.

Underlying technologies

RPA, Analytics, AI and digital channels for customer interactions.

Industry-leading partnerships

Celonis, Scribe Fusion, Automation Anywhere, UI Path, Verint and Power BI among others.

Digital Collections

Integrate advanced technology with an empathetic, multi-channel approach to collections.

Solution capabilities

Revenue cycle management and patient engagement

Proprietary platform

Sympraxis™ – our purpose-built workflow engine with integrated automation and machine learning capabilities.

Underlying technologies

RPA, Analytics, AI and digital channels to drive customer interaction excellence

Industry-leading partnerships

Celonis, Scribe Fusion, Automation Anywhere, UI Path, Verint and Power BI among others.

Mgagement™

Digital engagement platform designed to actively involve patients across their healthcare journey

Mfocus™

Automated verification workflow for real time eligibility processing – while patients are still in your care.

FirstEngage

A pre-service financial clearance solution helping patients gain financial clarity and manage self-pay costs of prescheduled services prior to arrival.

Solution capabilities

Provider Network Management, Enrollment and Billing, Claims Operations and Customer Service.

Proprietary platform

i-Leverage – our omnichannel CRM backbone.
Sympraxis™ – our purpose-built workflow engine with integrated automation and machine learning capabilities.

Underlying technologies

RPA, Analytics, AI and digital channels for customer interactions

Industry-leading partnerships

Celonis, Scribe Fusion, Automation Anywhere, Antworks, UI Path, Verint and Power BI among others.

firstCustomer Intelligence (FCI)

Omnichannel customer intelligence solution for deep insights into customer emotions and behavior.

Digital Intake

Automated data extraction and processing to accelerate data-driven decision making.

Solution capabilities

Loan Origination, Title & Closing, Post-closing, Title and Default.

Proprietary platform

i-Leverage – our omnichannel CRM backbone.
Sympraxis™ – our purpose-built workflow engine with integrated automation and machine learning capabilities.

Underlying technologies

RPA, Analytics, AI and digital channels for customer interactions.

Industry-leading partnerships

Celonis, Scribe Fusion, Automation Anywhere, UI Path, Verint and Power BI among others.

Title report platform

Title report generation platform for reduced cycle time and enhanced compliance.

Post-closing Platform

Automated end-to-end post-closing support to enhance efficiencies and profitability.

Intelligent Automation

RPA integrated with Natural Language Processing (NLP), smart workflows and OCR, for unparalleled productivity, efficiencies and agility.

firstCustomerIntelligence (FCI)

Omnichannel customer intelligence solution for deep insights into customer emotions and behavior.

firstChat

Webchat backed by the human touch – combining the best of what machines and humans have to offer.

Solution capabilities

Digital Inbound and Outbound Collections.

Proprietary platform

Digital collections platform.

Underlying technologies

RPA, Analytics, AI and digital channels for customer interactions.

Industry-leading partnerships

Celonis, Scribe Fusion, Automation Anywhere, UI Path, Verint and Power BI among others.

Digital Collections

Integrate advanced technology with an empathetic, multi-channel approach to collections.

Resource Type