RP Sanjiv Goenka Group

Firstsource Technology

Dare to shape the digital future?

If you are a technologist who aspires to solve complex challenges, your path begins here.

As the core technology group, Firstsource Technology drives digital transformation for over 100 global businesses, including several Fortune 500 and FTSE companies.

We utilize current and emerging technologies to help our clients reimagine their business models and implement digital-first solutions that make life easier – for their employees and end customers.

As part of this cutting-edge team, you will have the opportunity to pioneer exciting projects.

Product Development

Develop proprietary platforms that simplify business processes for industry-leading clients. Currently, our proprietary platforms include iLeverage, Sympraxis, Digital Collections platform, and the recently launched Firstsource Healthcare Cloud.

Digitally Empowered Contact Center

Play a key role in transforming global contact centers. Using wide-ranging technologies across process mining, contact center modernization, Visual IVR, Virtual Assistants and Chatbots, you will be instrumental in enabling high levels of efficiency for our clients and better customer experience for their customers.

Low code and No-code development

Jumpstart digital transformation for some of the world’s leading brands by developing low-code/no-code applications. Our innovative low-code, no-code applications include Loan Tracking and Correspondent Digital Experience Systems for mortgage companies.

Product Value Management

Ensure our clients’ digital initiatives succeed through a wide array of services, including User Help Desk, Digital Adoption Services, Incident Management, Monitoring and more.

Join our rapidly growing team. Dream On!

We are a borderless team with professionals
from all over the world. And we are growing rapidly.
Explore our worldwide career opportunities.

Experienced professionals

Disrupt the workplace with your ideas and innovation, inspire, be inspired, and lead from the front.


The world is your oyster. If you’re looking at a global career beyond the ordinary, we’ll help you learn, grow, and succeed.

Hear it from the team

Firstsource is a unique place. It has the work-culture of an exciting technology start-up and the client diversity of an established company. I have the freedom to work with the latest technologies and the responsibility to create next-gen products. This gives me the experience and satisfaction of being part of creating something cutting-edge while learning new things along the way.

Shobit Tiwari

Database and Cloud Architect


I have a diversified and evolving role, handling various internal and client facing projects and partner integrations. One of the most exhilarating parts of my role here is conducting research on new technology capabilities such as Virtual Assistants, Agent Assist, Voice Bio Metrics, Cognitive and NLP – for our Digitally Empowered Contact Center (DECC) platform. What excites me about Firstsource is that all decisions are taken quickly. Our CTO is easily reachable to answer questions and take decisions instantly.

Ajay Chembula

Associate Director, Technology


I started my career with Firstsource as a Junior Developer and moved to product development team and I am currently part of the software team. Have been part of the development team starting from desktop-based applications and developing into a full stack developer. I have been part of workflow product development and currently I am involved in the process of migrating to the cloud-based development involving Azure. I like the open-door environment that is integral part of the FSL culture.

Lavanya Chellappan
Manager, Software

We are proud to have been awarded

Investors in People (Gold)

Investors in People Accreditation 2018

CORE (Silver) Accreditation

BitC Responsible Business Awards 2018

Most Diverse Workplace

Welsh Contract Centre Forum Awards 2017
Innovation in
Retention Strategy
Global Human Resources Excellence Awards 2017

Regional Best Employer

Employer Branding Awards 2017 & 2016

Global Teams, One Mission

Browse Open Positions ​


Fraud Employment Alert

Beware. Do not become a victim of fraudulent offers for monetary/non-monetary favors or scams.

Download eBook

Download eBook

Your content is downloading. Give it a moment.

While you wait…

Sign up for more content goodies below.

Get latest know-how from CX and digital transformation leaders. In your inbox once a month.

Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

Download Now

Simply fill out this form to download