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Reimagine What’s Next in Tech Reimagine What’s Next in Tech

Scale faster, perform smarter, and lead with confidence—powered by
GenAI, CX, and operational precision.

Industries
CMT
Technology

Scalable, Agile and AI-led Technology Growth

Tech companies are adapting to rapid change as GenAI, LLMs, and agentic AI raise the bar for innovation, speed, and seamless customer experiences—while managing AI safety, regulations, and growing complexity.

Firstsource helps tech companies scale with precision by delivering comprehensive solutions across GenAI, customer experience, and operations—including data services, model development, responsible AI, red teaming, and omnichannel CX—to drive innovation, agility, and performance. 

Outcomes delivered

40% faster AI model development

Accelerate time-to-value with streamlined data sourcing, annotation, and validation workflows tailored for GenAI and LLMs.

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30% faster merchant onboarding and support resolution

Our integrated services—from fraud prevention to White-Glove support—streamline seller operations and enhance marketplace efficiency.

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Training GenAI on 120k STEM datasets in 10+ languages

STEM content up to PhD levels for RLHF, Human Factor validation, Side-by-Side evaluation, Human-in-the-loop process and factuality checks.

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Threat detection and response with high precision

Through GenAI-powered penetration testing and red teaming, we enabled a leading platform to proactively identify vulnerabilities and enhance user safety at scale.

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Future-Ready Tech Services and Solutions, enabled by relAI™

Accelerate GenAI development, enhance trust and safety, streamline ad and revenue operations, and deliver personalized, high-impact CX at scale.

GenAI Services - Accelerate AI innovation with confidence

From data sourcing and annotation to model validation and alignment, our GenAI services support every stage of LLM and agentic AI development—ensuring accuracy, safety, and scalability.

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Trust & Safety - Protect your users, your platform, and your brand.

We help tech companies build safer digital environments through expert-led content moderation, compliance support, fraud prevention, and operational streamlining—backed by a performance-based model.

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Ecommerce Solutions - End-to-end support for seamless ecommerce operations

We enable marketplaces and ecommerce platforms to scale with multilingual customer service, returns management, fraud detection, merchant onboarding, and premium White-Glove support.

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Customer Experience (CX) - Design experiences your customers will love

Our IDEA (Insights, Design Experience, and Advisory) team uncovers what matters most to your users, while our Digitally Empowered CX platform delivers consistent, high-impact engagement across every touchpoint.

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Revenue Operations - Simplify revenue workflows and unlock growth

Onboard merchants faster, streamline billing and collections, and recover revenue efficiently freeing up internal teams to focus on strategic priorities.

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