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Seven steps to citizen development​

Building an automation culture in your organization

What stops rapid automation across organizations

50%

of RPA projects fail. They are often slow, centralized and target-led. 1

91%

of office workers believe their employers should be more willing to invest in digital and technology skills training.​ 2

Try citizen development

by training people to exponentially increase the reach & value of automation.

True digital transformation happens when

Bots are useful not mothballed
People are given the power to make their own jobs more interesting
Employees focus on higher-value tasks – and on their customers
IT can focus on major enterprise projects and automation is scaled faster
Employees feel invested in and cared for and their morale gets a huge boost
The best bots can be shared across teams

Our citizen development process​

To find out what your employees are really capable of, follow our seven steps to successful citizen development

Step 1

Institutionalize standards to ensure quality, security and control

Step 2

Identifying the right business use cases that can be automated with potential return on investment

Step 3

Onboard citizen developers with training to develop an automation mindset through mentoring

Step 4

Choose your citizen development no-code/low-code platform meeting the needs of both your end-users and your business

Step 5

Enable agile cross-functional teams for rapid prototyping and incremental delivery

Step 6

Evaluate citizen-led automations for business impact and deployment across the organization

Step 7

Reward ‘Power users’ and watch them turn into program evangelists

Firstsource Automation League

We tested citizen development across two of our largest business units. Within 4 months, citizen developers developed more than 100 bots .

Read case study

We achieved

95%

hike in efficiency

460

employee-days saved a year

100%

accuracy in processes

170+

automation ideas

100+

bots deployed in production

1000+

Firstsourcers are utilizing bots

Citizen Development Program

If you want to turbo-charge your digital transformation, scale automation, and discover what your people are truly capable of, talk to Firstsource.