RP Sanjiv Goenka Group

Giving your employees the power to boost automation

An easy yet effective way to address this challenge accelerate the pace is to democratize automation. This guide covers everything from the basics of citizen development to its impact on organizations and the key steps for driving a successful citizen development program. Learn more about how you can create a culture of automation and realize your digital transformation agenda.
Integrating digital technologies empowers people with the right tools to perform at their best. Now, more than ever before, companies are under pressure to speed up this process. The catch? A shortage of IT professionals.

Introduction

Citizen development: What does it mean and why is it gaining rapid traction?

Citizen development is more than just a buzzword.

In the past, developing and implementing digital solutions was the exclusive preserve of IT. They’ve rolled out a whole host of productivity-boosting, problem-solving apps to support the workforce. Citizen development turns this on its head — by encouraging people on the floor who do the work to identify pain points and design their own automation solutions — using low-code and no-code (LCNC) tools.

Unlike IT, citizen developers automate jobs they themselves do, vastly reducing the gap between supply and demand, leading to high impact automation, faster roll-out and adoption, and robots that are useful to colleagues.

Citizen development presents a unique opportunity for organizations to bridge the gap between the growing demand for automation and the shortage of skilled staff to develop these solutions.