RP Sanjiv Goenka Group

Know them, retain them, grow them

Reduce churn, maximize customer lifetime value and build your superfan base

Schedule a Free Demo

Achieve double-digit gains by active user personalization, predictive analytics and campaign management.

Top 3 benefits

of choosing Firstsource's solution

Convert

Create micro-segments and target by behavior to the best action across millions of native text, display, and video personalization.

Engage

Engage with customers using an omnichannel approach by identifying the touchpoints they are most active on.

Retain

Combat churn with a humanistic automation approach giving customers the personal attention they need to keep renewing.

Fortune 500 companies
engage with Firstsource to improve customer retention and engagement

97%

Increase in NPS score over a quarter

200%

Increase in channel efficiency

100%

Improvement in cross-selling

Three ways to stop your subscription business from losing customers

Recognize

Sense intent from time to time by analyzing variations in customer behavior through their actions, clicks, dwell time, visits or usage.

Personalize

Guide users in real-time with personalized messaging and triggering offers by setting flexible rules to the best next action through self-service or managed service offerings.

Maximize

Deliver double-digit improvements to renewals, win backs, upsells with dedicated campaign management — combining automation with the human touch.

Three ways to stop your subscription business from losing customers

Recognize

Sense intent from time to time by analyzing variations in customer behavior through their actions, clicks, dwell time, visits or usage.

Personalize

Guide users in real-time with personalized messaging and triggering offers by setting flexible rules to the best next action through self-service or managed service offerings.

Maximize

Deliver double-digit improvements to renewals, win backs, upsells with dedicated campaign management — combining automation with the human touch.

Achieve positive ROI with just a single use case in two weeks

Rest Easy
with Firstsource expertise in Communications, Media & Technology space

1 Million+

Additional products sold each year

10% +

Additional revenue via upsell & x-sell

300,000 +

Digital interactions every month

1.5 Million +

Customer interactions every month

< 10%

Customer Churn – Industry leading performance

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    Geetha Krishnan

    Geetha Krishnan

    Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
    Susan Aldridge

    Susan Aldridge

    Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

    Alan Greenberg

    Alan Greenberg

    Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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