RP Sanjiv Goenka Group

Awards & Accolades

Recent industry recognition for the work we do

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Awards filter 2018

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UK Complaint Handling Awards

  • Best Personal Entertainment and Telecoms (giffgaff & Firstsource)
Best Personal Entertainment and Telecoms (giffgaff & Firstsource)

European Contact Centre & Customer Service Awards

  • Medium Contact Centre of the Year (Middlesbrough)
Medium Contact Centre of the Year (Middlesbrough)

North East Contact Centre Awards

  • Contact Centre of the Year (under 250 seats) category
  • Recruitment Champion category
  • Inspirational Leader (Johnny Auton, General Manager – Operations)
Contact Centre of the Year (under 250 seats) category
Recruitment Champion category
Inspirational Leader (Johnny Auton, General Manager – Operations)

European Contact Centre & Customer Service Awards

  • ‘Outsourced Contact Centre of the Year’ (Middlesbrough)
  • ‘Outsourcing Partnership of the Year’ (Sky & Firstsource)
‘Outsourced Contact Centre of the Year’ (Middlesbrough)
‘Outsourcing Partnership of the Year’ (Sky & Firstsource)

GSA UK Awards

  • BPO Contract of the Year’ (Sky & Firstsource)
BPO Contract of the Year’ (Sky & Firstsource)

NASSCOM Customer Service Excellence Awards

  • ‘Return on Investment’ (Sky & Firstsource)
‘Return on Investment’ (Sky & Firstsource)

Investors in People

  • Accreditation for business strategy and delivery across all UK delivery centres and home-based workers for 2017
Accreditation for business strategy and delivery across all UK delivery centres and home-based workers for 2017

Welsh Contact Centre Awards

  • ‘Diverse Workplace Award’
  • ‘Trainer of the Year’- Kim Hughes
  • ‘Industry Champion’- Rebecca Cook
‘Diverse Workplace Award’
‘Trainer of the Year’- Kim Hughes
‘Industry Champion’- Rebecca Cook

Global HR Excellence Awards

  • ‘Innovation in Retention Strategy’
‘Innovation in Retention Strategy’

Employer Branding Awards

  • ‘Best Employer Brand Award – Regional Best Employer 2016-17’
‘Best Employer Brand Award – Regional Best Employer 2016-17’

Working Mother & AVTAR Best Companies for Women in India

  • Ranked among the top 100 Best Companies for Women in India 2016
Ranked among the top 100 Best Companies for Women in India 2016

European Contact Centre & Customer Service Awards

  • Bronze award in the ‘Customer Service Team of the Year’ (giffgaff and Firstsource)
Bronze award in the ‘Customer Service Team of the Year’ (giffgaff and Firstsource)

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