RP Sanjiv Goenka Group

Mortgage Shared Services

A streamlined service for buy-to-let lenders that handles everything

The buy-to-let mortgage (BTL) market is facing multiple challenges: A combination of cost pressures, inefficient processing, lengthy time to offer, and fluctuating volumes has left many lenders searching for a solution.

Help is now at hand… Firstsource and Digilytics have partnered to offer BTL lenders a comprehensive offering to enable streamlined operations, improved efficiency, and reduced costs.

‘Mortgage Shared Services’ provides a one-stop shop for lenders -from receiving the application to delivering the funds and future servicing of the account.

Our Solution

Mortgage Shared Services combines human know-how and digital innovation to provide a cost-effective and
streamlined solution for BTL lenders:

Intelligent Automation

‘Digilytics’ RevEL is an AI solution that automates manual tasks, such as document verification, as well as income and affordability analysis. It also offers system automation, fit for purpose process queues, and first-time right application packs for lenders

Improved Transparency

The solution provides a centralized platform for lenders to track the status of cases and communicate with brokers in real-time, reducing delays and inefficiencies

Shared Services

Firstsource's shared services team handles pre-processing and pre underwriting tasks using RevEL. This gives lenders significant time savings and allows for resources to be utilized optimally

Features of the Mortgage Shared Services solution

AI-driven document processing

By harnessing the power of artificial intelligence (AI), BTL lenders can ensure increased accuracy and reduced processing time, while also minimising the potential for fraudulent activity

Multi-tenant architecture

Leveraging multi-tenanted architecture with robust information security controls enables rock-solid data privacy

Flexible commercial models

Choose from an all-inclusive cost-per application model or a customized solution that fits your needs

Bring your own process

Leverage our expertise to configure workflows that seamlessly integrate with your existing systems and meet your specific requirements

On-shore or off-shore options

Gain a cost advantage by selecting servicing locations within theUKor by leveraging our secure offshore centres in India and SouthAfrica, all of which are compliant with Financial Conduct Authority (FCA)regulations

The Benefits

There are numerous benefits associated with the Mortgage Shared Services offering. These include:

  • Huge reductions in the cost per mortgage application
  • A significant improvement in turnaround times/’days to offer’
  • Boosted net promoter scores (NPS)
  • Access to highly experienced, tenured staff with the ability to meet fluctuating volume demand through cross training and cross skilling
For more information about the features and benefits provided by Firstsource & Digilytics’ Mortgage Shared Services solution, check out our overview document:
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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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