Embedding sustainability in everything we do
We recognize the critical importance of protecting our planet and promoting environmental sustainability. As corporate citizens, we believe it is our responsibility to mitigate our environmental impact and contribute to a healthier, sustainable future for generations to come while ‘making it happen’ for our clients by solving their biggest challenges.
With our strong focus on ‘Combating Climate Change, ‘Managing Waste Responsibly’, ‘Reducing Energy Consumption’, ‘Reducing Water Consumption’ and ‘Reducing Emission’. We plan to accelerate our commitments towards climate change through phasing out Greenhouse gases (GHGs) emissions and Ozone Depleting Substance (ODS), investing in energy efficient technologies, efficient water and waste management practices, and migrating towards greener solutions.
Driving Sustainability: small changes, big impact with seed-based visiting cards
At Firstsource, we’re reducing our environmental footprint by introducing seed-based visiting cards—a tree-free, chemical-free, and biodegradable alternative to traditional cards.
Millions of trees are lost annually to paper production, contributing to deforestation and waste. As part of our commitment to UN Sustainable Development Goal 12: Responsible Consumption and Production, these new visiting cards, made from agricultural waste, feature embedded marigold or tomato seeds. After use, they can be planted to grow into vibrant plants, promoting biodiversity with minimal water and sunlight.
By making this simple change, we’re contributing to waste reduction, environmental responsibility, and a greener future. Together, we’re making it happen – big impact through small, thoughtful actions!
Managing our carbon footprint
In April 2022, we proudly launched ‘Project Planet’ at Firstsource. Project Planet is an initiative that exemplifies our unwavering commitment to environmental sustainability. Project Planet includes a variety of approaches designed to reduce our energy usage and greenhouse gas emissions. Ensuring resource efficiency and reducing our environmental footprint is a priority for our company. Key initiatives include – moving towards a paperless workplace, installing sensor-based low energy LED lights, and using refurbished IT systems and furniture.
Through our constant strides to reduce the GHG emissions we have successfully reduced Scope 1 & 2 emissions in comparison to FY 2022-23 by 68.97% & 7.01% respectively. Also, reduced our energy consumption in FY 2023-24 by 14.30% in comparison to FY 2022-23 and as against the target of 10%.
Green Energy Initiatives Across the Company
As part of our dedication to reducing carbon footprint and promoting sustainability, we have initiated an ‘Electric Vehicle (EV)’ project in India. We have successfully deployed a total of 12 electric vehicles for employee transportation and 24X7 cab services in Bangalore, Mumbai, Chennai, Hyderabad. We have made changes to our transport vendors and aim to replace the entire fleet with EV vehicles over the next five years. We are actively pursuing discussions with landlords to install EV charging stations within our facilities
We switched to LED lighting systems with motion sensors at our workstations, raised the ambient air conditioner temperature by 1 degree to reduce power consumption, and rationalized the use of chiller compressors. Our UK facilities purchase renewable power from solar and wind.
We moved to the Cloud and are now working to make our operations more energy efficient by reducing server load - resulting in greater server efficiency and lower energy consumption. We are also doubling down on automation to improve energy efficiency such as installation of smart meters and integrated occupancy sensors. Our relentless focus on energy efficiency and green energy led to a notable 14.30% reduction in energy consumption as compared to the previous year.
Transitioned to Air Conditioners (ACs) that utilize environmentally friendly gases, significantly reducing ozone depletion in the atmosphere
Responsible Waste Management
As a technology company, we generate e-waste, which if not properly disposed can have adverse environmental impact. Our waste disposal practices involve sending 100% of waste to responsible handlers, and We are in the process of implementing “Zero waste to landfill” policy across all our locations. on a global scale.
Our waste management approach is guided by the 5R concept i.e. refuse, reduce, reuse, repurpose and finally, recycle.
Refuse
Reduce
Reuse
Recycle
Repurpose
Water Consumption
Wherever possible we keep track of our water consumption. We have installed advanced sensor-based water taps equipped with accelerators to minimize wastage, and at certain sites we have established procedures to reduce dependencies on freshwater intake by recycling water through recycling plants & rainwater harvesting systems which exists on location.
Non-drinking wastewater is recycled, ensuring 100% Sewage Treatment Plant (STP (where provided)) is reused for flushing and horticulture.