The inaugural 2024 Healthcare Payer Business Process as a Service (BPaaS) – Solutions PEAK Matrix® Assessment 2024 defines key elements of a BPaaS solution and provides an assessment of 14 leading BPaaS solutions providers evaluated for overall vision, capability and market impact.
Firstsource is proud to be named a ‘Leader’, recognized for ongoing investments in innovation to meet growing BPaaS demand, integrating advanced technologies into our solution, fostering a partnership ecosystem, and offering multiple deployment options.
'Leaders' Recognized For:
Market Impact
'Leaders' recognized for driving significant revenue and contributions to the overall payer BPaaS solutions market
Innovation
'Leaders' recognized for innovation around LoB-specific solutions, and integrating advanced technologies to help payers stay ahead of change
Partnership Ecosystems
'Leaders' recognized for fostering partnership ecosystems and offering multiple deployment options
Ongoing Investment
'Leaders' recognized for providing comprehensive support across the payer value chain, and actively investing in innovation to meet growing BPaaS demand
Healthcare payers are increasingly focusing on exceptional member experience and outcomes-driven results, fueling the need for customizable platform-based solutions that can ensure seamless and transformational operations. Firstsource’s customizable BPaaS solution, which includes both ‘in-a-box’ offerings and functional BPaaS for claims, supported by a diverse partnership ecosystem, has established the company as a transformation-driven leader in the payer BPaaS market. With a digital-first approach, strengthened by investments in AI-powered technology, and a library of accelerators, Firstsource has earned its position as a Leader in Everest Group’s Healthcare Payer BPaaS Solutions PEAK Matrix® Assessment 2024.