Recovery Loan Scheme, CBILS and BBLS

Insights driven operations & communications

Using data to automate processes and enhance services

Leverage Intelligent Automation to detect fraud and improve customer engagement

Recovery Loan Scheme, CBILS and BBLS lenders can mitigate risk by using artificial intelligence (AI) to detect fraud and improve customer engagement by running automation and analytics. Firstsource helps clients do more with data. See how we’ve optimised client operations and customer communications in the success stories below.

Proactively identifying and handling risky areas

Tighter risk controls and improved customer experience for commercial finance

The challenge

The challenge

The commercial finance division of a leading UK bank needed help with invoice factoring and discounting. Their processes required high levels of manual work resulting in poor visibility into service activity and high risk exposure. The client asked Firstsource to introduce consistent standard practices to reduce cost-to-serve and lower compliance risks while improving lending visibility, risk analysis and client experience.