Skip to main content

User account menu

Contact us

Search

Main Navigation New

What We Do
What We Do

We provide transformational solutions across the customer lifecycle in Healthcare, Banking, and Communications. Our specialized teams use advanced technology and data analytics to address clients' key challenges and deliver future-focused outcomes.
Industries

Banking and Financial services

Healthcare

Public Sector

Utilities

Communications

Media

Retail

EdTech

Private Equity

Technology

Services

Artificial Intelligence

Collections

Consulting

Customer Experience

Digital Platforms and Technologies

IT Services and Solutions

Trust and Safety
Type 01

Residential energy supplier doubles outbound sales lead conversion
Learn More
Who We Are
Who We Are

Firstsource, part of the RP-Sanjiv Goenka Group, is a global business process management partner with a strong presence across the globe, supporting Fortune 500 and FTSE 100 companies.

Know More
About Firstsource

Corporate Social Responsibility

Leadership

Inclusion & Diversity

Advisory Board

Environmental, Social and Governance

Our Values

Partner Network

Awards

Analyst Recognitions
Type 02

Firstsource ranked in 99th percentile in S&P Global Sustainable1 CSA
Learn More

Firstsource Brands
Insights
Insights

Explore our case studies, blogs, ebooks, and podcasts for expert insights and actionable strategies
Blogs

Whitepapers

Videos

eBooks

Case Studies

Podcasts
Type 01

What's trending?

Beyond the Black Box: How Intelligent Interaction Mining Unlocks Hidden Process Potential
Learn More
Investors
Investors

Find financial reports, company performance metrics, and strategic insights.
Overview

Corporate Profile

Financial Information

Reports and Notices

Stock Exchange Filings

Corporate Governance

Investor Events

Investor Contact

Investor Newsletters

Shareholder Services
Type 04

Firstsource Reports Q3FY25 Results
Learn More
Newsroom
Newsroom

Stay updated with our latest news, press releases, and media resources.

View All
WHAT’S TRENDING?

In the News

How AI Is Disrupting Our Industry, and What We Can Do About It

Firstsource recognized as a ‘Front-Runner’ in Generative AI for Healthcare Payer by Everest Group

Best Places for AI Tools in Provider Revenue Cycle Management

Press Releases

Firstsource ranked in 99th percentile in S&P Global Sustainable1 CSA

Firstsource Launches Agentic AI Studio – Beyond Agentic Workflow

Firstsource Opens New Headquarters and AI Innovation Lab in Melbourne, Victoria
No Right Sidebar
Careers
Careers

Big ideas. Bigger dreams. Engaging work. Empowering culture. Learning opportunities.

Know More
Career Type

Life at Firstsource

Inclusion & Diversity

Learning & Development

Career Location

Australia

India

Mexico

Philippines

United Kingdom

United States

Global
Type 04

We are Hiring!
Join a culture dedicated to finding what works even in the toughest moments
Know More

Mobile main menu

mobile-main-menu

What We Do
- Industries
- Services
Who We Are
Insights
- Blogs
- Case Studies
- Podcasts
- Videos
- Whitepapers
- eBooks
Investors
Newsroom
- News
- Press Releases
Careers

2023 Banking Operations – Service PEAK Assessment

Submitted by naziyakhanam.kokani on Wed, 12/06/2023 - 10:36

Firstsource, part of the RP-Sanjiv Goenka Group, is a global business process management partner with a strong presence across the globe, supporting Fortune 500 and FTSE 100 companies.

Industries

Banking and Financial services
Healthcare
Utilities
Communications
Media
Retail
EdTech
Private Equity
Technology

Services

Artificial Intelligence
Collections
Consulting
Customer Experience
Digital Platforms and Technologies
IT Services and Solutions
Trust and Safety

Careers

E-Verify Participation Poster
IER Right To Work Poster
Inclusion & Diversity
Learning & Development
Life@Firstsource

Insights

All
Blogs
Case Studies
eBooks
Podcasts
Videos
Whitepapers

About Us

About Firstsource
Advisory Board
CSR
ESG
Global Locations
Inclusion & Diversity
Investor Relations
Leadership
News
Our Values
Partner Network

Privacy Menu

Privacy
Privacy Notice US Applicants
Modern Slavery Statement
Cookie Policy

©Firstsource 2025