Randy Shafer is Executive Vice President & Global Head, Hospital Business at Firstsource. He is responsible for leading the Healthcare Provider Business and expanding its digitally enabled patient engagement and Revenue Cycle Management (RCM) services. Randy believes that robust partnerships with clients lie at the heart of a business and focuses on driving collaboration with clients to solve their business challenges and drive growth.

Prior to this, Randy served as the Chief Operating Officer of the Provider business. With over two decades of healthcare experience, he leans into his strong people and leadership skills to deepen relationships and deliver outcomes that matter to clients as well the business.

Randy received his Bachelor of Science in Business Administration, with a concentration in Marketing, from Manchester University. As a life-long resident in Indiana, he enjoys spending time with his family and taking part in outdoor activities