Kumaran Shanmuhan

Kumaran Shanmuhan is Chief Strategy Officer at Firstsource. He leads the company’s strategic agenda, driving the consolidation of hyper-personalized solutions, AI-driven operations, deep domain expertise, and a partnership-first mindset. His mandate is to execute strategies that accelerate profitable growth and maximize the transformative value delivered to clients—anchored in the company’s UnBPO™ vision.

Kumaran has over two decades of experience at the intersection of enterprise AI, product innovation, and go-to-market acceleration. Before joining Firstsource, he held senior roles at Uniphore, where he launched and expanded the company’s first AI consulting and industry solutions teams, fueling 70% YoY growth. Earlier, at Jacada, he led platform repositioning and market expansion that positioned the company for acquisition.

He holds an MBA from the Kellogg School of Management, Northwestern University, and a Bachelor of Engineering from BITS Pilani. Outside of work, he enjoys family, literature, theater, and history.