Firstsource Revenue Command Center
The Firstsource Revenue Command Center commands every dollar of revenue with end-to-end RCM solutions and AI-powered intelligence. One unified view. Performance commitments.
80+
health systems with >$1B net patient revenue
350+
healthcare clients nationwide
1,000+
hospitals & physician practices served
40+ years
of RCM domain heritage (MedAssist)
Everest Group
Featured IT/BPM Provider 2025 – Operationalizing Generative AI in Healthcare
Everest Group PEAK Matrix®
Major Contender 2026 – Revenue Cycle Management Intelligent Operations
Everest Group PEAK Matrix®
Major Contender 2024 – Revenue Cycle Management Operations
Everest Group PEAK Matrix®
Star Performer 2024 – Revenue Cycle Management Operations
WHY THIS MATTERS
Front office to back office: compounding market pressures
Margin Trough
8.7%
The projected EBITDA as a % of national health expenditures fell from 11.2% to 8.9% in 2024 and is expected to fall further in 2027.
McKinsey - Healthcare Systems Report, 2024
CLaims Overturned
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$18B
Nearly $18B was spent by hospitals to overturn denied claims alone. AHA estimates that $43B was spent to collect what health plans owed.
AHA Costs of Caring Report, 2026
Staffing Crisis
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3.2M
Healthcare billing worker shortage projected by 2026, compounding access and coding failures.
AHA Fact Sheet: Strengthening the Health Care Workforce
Tech Debt
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56%
Only 56% believe that their current claims technology meets revenue cycle demands, highlighting the gap between AI and tech promise and reality.
Experian Health, The State of Claims, 2025
PROVEN OUTCOMES
Outcomes that hold despite market pressures
40%
denial rate reduced for a critical access hospital
$1.5M
annual patient collections recovered for a US health system
$1.9M
patient case backlog cleared in six months
35%
reduction in uncompensated care across healthcare providers
End-to-End Revenue Cycle Management Solutions
Front, mid, and back-end capabilities delivered through a single command structure
Fragmented vendors. Rising denials. Staffing shortages. These aren't just operational headaches — they're eroding your bottom line. Firstsource built the Revenue Command Center to change that. From pre-registration and prior authorization through medical coding, claims, billing, and collections, end-to-end revenue cycle optimization powered by a single AI-first platform. Centralized intelligence. Real-time visibility. Performance-guaranteed outcomes.
Prevent denials before the first claim is submitted. Eight integrated modules — from scheduling and eligibility to prior auth, registration, and pre-service collections — unified by a shared patient access intelligence layer.
- Patient scheduling
- Insurance verification
- Prior authorization
- Patient registration
- Financial counseling
- Contact center support
- Pre-service collections
- Provider credentialing
Transform the coding lifecycle with technology and decision intelligence, backed by domain expertise.
- Medical coding (IP/OP/ED/ProFee)
- Clinical documentation (CDI)
- Charge capture
- Coding compliance and audit enabled with autonomous and GenAI assistance
- Computer-Assisted Coding (CAC)
CLIENT SPOTLIGHT
75% faster appeal turnaround
We helped a large health system move from reactive denials management to a proactive AI-powered system - that reduced appeal turnaround time and cleared $2.5M in monthly denial backlog.
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$2.5M
backlog cleared
INSIGHTS
Latest from the Firstsource team
Insights from the field, real operations, real outcomes, and perspectives from the people making it work in live operations.
Contact Us
Close the gaps draining your revenue
Talk to a revenue cycle leader today: we will map your cycle gaps and share a targeted transformation plan that operates inside your operations.
- A focused conversation with a domain expert: not a sales handoff
- Specific analysis of your denial rate, AR profile, and cost-to-collect: not a generic demo
- A clear view of where the Revenue Command Center would change your numbers