Scale and expand your business
Powering RCM for 400+ practices, 30+ specialties, and 40+ PMS/EHR platforms.
80+
health systems with >$1B net patient revenue
350+
healthcare clients nationwide
1,000+
hospitals & physician practices served
40+ years
of RCM domain heritage (MedAssist)
Everest Group
Featured IT/BPM Provider 2025 – Operationalizing Generative AI in Healthcare
Everest Group PEAK Matrix®
Major Contender 2026 – Revenue Cycle Management Intelligent Operations
Everest Group PEAK Matrix®
Major Contender 2024 – Revenue Cycle Management Operations
Everest Group PEAK Matrix®
Star Performer 2024 – Revenue Cycle Management Operations
WHY THIS MATTERS
Revenue leakage multiplies at scale
Health plans have put AI across claims and adjudication while most providers still rely on manual oversight, intervention, and sometimes, end-to-end processing. That gap, not the denial itself, is where revenue and margin leak. We put the same intelligence on the provider's side and close it.
PE Consolidation wave
$191B
Global healthcare PE hit a record $191B in deal value in 2025, with healthcare IT and RCM platforms among the most active targets. Private equity is reshaping the billing industry — intensifying pressure on firms to modernize, consolidate, or specialize.
Bain & Company, Global Healthcare Private Equity Report 2026
AI in Lender Diligence
75%
Lenders now evaluate AI strategy in every RCM platform diligence process.
CAPX, 2026 — AI Revenue Cycle Management: What Lenders Want to See in 2026
Predictive AI in RCM
40%
20–40% of healthcare organizations now use AI enterprise-wide across the revenue cycle.
Oliver Wyman, 2026 — AI in Revenue Cycle Delivering Results
PROVEN OUTCOMES
If AI only shows up at recovery, you're already late
Every stage you leave un-automated is a stage the payer's AI already owns. We close the gap end to end, from first touch to final payment, which is why these outcomes hold.
55%
denial reduced
Across the top 12 client accounts of a US EHR implementation and service provider, our receivables workflow and automated remittance posting reduced denials.
60%
cost reduction
We achieved cost reductions through automation, technology, and team integration. Customer saw a revenue uplift of 7% for new clients onboarded to the platform, improving overall financial performance.
~99%
first-pass rate
Sustained across a multi-year coding and receivables management engagement for a leading radiology billing company supporting a diverse client portfolio.
<4.8%
overall denial
A billing company engagement saw coding denials maintained below 2%. 85% of charts coded and billed within 48 hours of receipt. No client account lost in five consecutive years.
Solution Deep Dive for Billing Platforms and companies
Billing platforms and RCM operators need a revenue cycle backbone they can extend across acquisitions and client portfolios without operational rebuilds
Our integrated revenue cycle management solution covers the full cycle: from patient access through final payment.
Most denials are decided before a claim is ever submitted, at eligibility and authorization, where your client practices are least consistent. Firstsource clears patients financially at the front door so claims leave clean across every practice you serve.
- Eligibility and benefits verification
- Prior authorization management
- Patient financial counseling and estimates
- Pre-service collections
Every practice you onboard carries its own coding habits, and inconsistency is where compliance risk compounds across a multi-client book. We standardize coding and charge capture so every entity in your portfolio meets one defensible standard from day one.
- Medical coding to a single portfolio-wide standard
- Charge capture and reconciliation
- Coding audit and compliance review
- Clinical documentation improvement support
When a denial pattern appears at one practice, it usually exists at others on your platform, and recovering one claim at a time does not scale. Firstsource works denials and aging AR across your entire client base and feeds what it learns back upstream so the same denials stop recurring.
- AR follow-up and aging resolution
- Denial management and appeals
- Root-cause analysis fed back to prevention
- Underpayment identification and recovery
CLIENT SPOTLIGHT
Denials down, collections rising consistently
What one end-to-end engagement looks like when the billing platform operates as a single Revenue Command Center.
A US EHR implementation and service provider struggled with managing remote operations, resulting in manual dependency, operational inefficiencies, and inconsistent service delivery. We established dedicated specialized teams, and deployed automation to streamline remittance posting and reduce manual effort. The result was a 55% reduction in denials and improved collection performance.
55%
denial reduction
Capabilities Powering Billing company Operations
Encoded operational excellence for billing platforms and companies
Take advantage of best practices across capabilities that cuts across industry-segments, domain nuances, and owns operational accountability for the nuanced and scaled operations of billing platforms and aggregator companies.
.svg?tr=f-auto)
Consulting and advisory
We assess your billing operation, redesign workflows, and build the operating model that turns recommendations into measurable margin improvement for your clients – and your business.
.svg?tr=f-auto)
Customer experience
We design and run the patient billing experience on your behalf, from estimates to statements to support., so theYour providers on your platform see cleaner collections and fewer billing complaints.
.svg?tr=f-auto)
Technology services
We turn AI across your revenue cycle into compounding outcomes, the operating system engineered and run with your operations teams, all the way through to the cash you collect for every client.
.svg?tr=f-auto)
GenAI data services
Firstsource delivers GenAI data services across pre-training, fine-tuning, and deployment to build accurate, safe, and compliant healthcare models and agents. From data annotation and SFT/CoT demonstrations to expert preference, red teaming, and safety audits, credentialed professionals shape every stage of the model.
PROOF OF DELIVERY
Our solutions are built to adjust to your portfolio's diversity
Different specialties, different systems, different problems. The metric still moves. It's because, we take ownership of the operations, and the outcomes.
55%
denial rate reduction
Across top 12 client accounts of a US EHR implementation and service provider following proprietary platform deployment, team integration, and workflow automations.
~99%
first-pass ratio
We sustained claims first-pass ratio across a multi-year engagement for a billing aggregator with AI-assisted coding and bot-based payment posting.
$4M
annual savings
A receivables workflow transformation for a health system increased daily account closures by 50%.
INSIGHTS
Latest from the Firstsource team
Insights from the field, real operations, real outcomes, and perspectives from the people making it work in live operations.
CONTACT US
Your clients' denial rates are not just your problem, we make them ours.
Talk to a specialist today — your current portfolio denial rate and cost-to-collect benchmarked within one business day.
- A practitioner who has run aggregator-model RCM at scale, not a generalist account manager
- Your current coding accuracy, denial rate, and AR profile mapped against Firstsource platform benchmarks across your specialty mix
- A clear view of what Revenue Command Center deployment looks like across your full client portfolio— before you commit