Your Global Capability Center, operational in 90 days
Design to operations: the Global Capability Center partner for Fortune 500 and FTSE 100 companies worldwide.
Firstsource's consulting deliverable is at par, if not better, than any Big 4 consulting deliverable.
WHY THIS MATTERS
Three forces making this decision urgent
The market is moving fast. Your sector peers are already there.
Market Momentum
13.51%
compound annual growth rate of the Global Capability Center market from 2024 to 2032. The window to establish is now.
SNS Insider, Capability Centers Market Report, 2024
India is already crowded
1,700+
Global Capability Centers operating from India, projected to reach 2,100 by 2030. Your sector peers are already among them.
NASSCOM/Zinnov India GCC Landscape Report, 2024
The revenue scale is real
$98.4B
revenue generated by Global Capability Centers in India in 2026 alone. The talent and cost advantage is established.
NASSCOM/Zinnov India GCC Landscape Report, 2026
The build methodology
Six stages. One outcome: a center that goes live and stays live.
From scoping to live operations, every workstream managed simultaneously and measured against the business case.
Stage 01
Strategy and scoping
We define the business case, select the operating model, and deliver a board-ready recommendation for the optimal GCC location.
stage 02
Location selection
We assess location options across talent concentration, cost, regulatory environment, and time-zone alignment to identify the best fit for your business.
Stage 03
Legal entity formation
Incorporation, tax registration, and permits, with Employer of Record as a bridge to faster market entry.
Stage 04
Talent and people model
We seed leadership, build the full team, and accelerate onboarding to speed competency from day one.
Stage 05
Infrastructure and technology
We deliver the facility, workstations, connectivity, and innovation lab under a single, integrated program.
Stage 06
Launch and transition
We manage go-live, track benefits from day one, and execute a structured transition to your team.
client story
Global Capability Center established for a global education leader in 3 months
A global leader in education and talent solutions identified India as a strategic growth market and needed a Global Capability Center to support global operations at scale. From location due diligence to go-live: the center was operational within three months, covering assessment design, test creation, and artificial intelligence-enabled product development. The organization now runs a high-performing team across multiple capability streams from a single India location.
Outcomes we own
3 months
concept to live operations
HOW WE WORK
Transform. Implement. Operate.
Three phases. One continuous motion. Select a phase to see how it works.
Design the right Global Capability Center from first principles
Before a site is chosen, we determine what belongs in the center and what does not. Our AI-native discovery benchmarks your operating model against what Global Capability Centers in your sector are actually achieving, and produces a location recommendation and total cost of ownership model your board can act on.
Build the entity, hire the team, and fit out the facility
We run every workstream simultaneously: entity formation, facility fit-out, talent acquisition, governance design, and technology setup.
Implement entity, talent, facility, and governance
- Legal entity formation, tax registration, and business permit processing in parallel with talent acquisition
- Employer of Record model setup
- Leadership seeding before broad team ramp
- Facility selection, lease negotiation, and full fit-out project management
- Governance and reporting model design before operational launch
Launch, ramp, and hand over on your terms
The center goes live under our management. We run the operation, track benefits against the business case built in the Transform phase, and transfer operational control when you are ready.
Deploy launch, ramp, and transfer
- Operational launch with no handoff gap between the build and go-live
- Benefits tracking measured against the business case, reported at agreed cadence
- Knowledge documentation and transfer packaging across every capability stream
- Post-transfer support plan with defined accountability until the organization is self-sufficient
WHO WE SERVE
Industries where we have built and run
Domain knowledge built from operating in these sectors, not just studying them.
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banking and financial services
Compete. Comply. Cut costs.
Global Capability Centers for operations, risk, compliance, and customer experience, with captive carveout and Build Operate Transfer pathways for regulated banks and challengers. We stand up governance ahead of go-live so the entity is audit-ready from day one.
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Media
Subscribers. Content. Margin.
Global Capability Centers for streaming and publishing: subscription operations, content workflows, and audience back office. Built fast for digital-native businesses that cannot wait 18 months to build cost out.
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Healthcare Provider
Revenue cycle, built right.
Global Capability Centers for revenue cycle management, patient access, and clinical administration. Phased hiring against specialty workflows so the center clears backlog as it scales, not after.
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Health Plan
Claims and experience management
Global Capability Centers for claims operations, member services, and back-office processing at the scale health plans require. Governance and HIPAA-aligned controls designed into the entity before the first hire.
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communications
Retain. Automate. Scale.
Global Capability Centers for telco, wireless, and broadband providers across subscriber operations, billing, and contact center functions. Location strategy and phased hiring tuned to the volume swings of a connectivity business.
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edtech
Scale globally. Spend locally.
Global Capability Centers for assessment design, learner operations, and AI-enabled product development at global scale. We stood up one in 3 months covering five capability streams from a single India location.
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TESTIMONIALs
Firstsource CX strategy deliverable was super comprehensive and thorough, one of the best I have seen.
What Firstsource Consulting provides is a team of experts who can be real partners with us in driving innovation.
Firstsource's consulting deliverable is at par, if not better, than any Big 4 consulting company deliverable.
INSIGHTS
Latest from the Firstsource team
Insights from the field, real operations, real outcomes, and perspectives from the people making it work in live operations.
Case Study
The Baltimore Banner achieves 70% cost reduction through an optimized hybrid operating model
Firstsource's Insights, Design Experience and Advisory (IDEA) services team comprising news industry SMEs, digital strategy consultants, and program managers designed and implemented a target operating model.
COntact US
Start with discovery
- Rapid diagnostics: AI maturity mapped across your operations.
- Expedited benchmarking: Your position versus vertical peers.
- Fastracked roadmap: Where Kairos creates the most value, first.