Case Studies and Customer Stories.
Case studies
AI-powered QA transformation: how a leading freight technology provider achieved 100% quality coverage in 90 days
A new era of growth: launching curated and trusted experiences for a global homestays and experiences marketplace
National physical therapy group cuts denials, improves revenues by fast-tracking eligibility and benefit verification
How we unlocked $9M in value for a leading financial technology company
Major national health plan roots out claim leakage causes and costs with Firstsource
Peak season CX uplift: leading UK grocer transforms service excellence with Firstsource
Omnichannel in 3 weeks: leading fashion retailer rapidly deploys CRM with Firstsource
Customer stories
Adrian Heesom, Director of Operations at NOW
Transforming a KPI-driven offshore engagement into a deeply collaborative, culturally aligned partnership that delivered 97% digital customer service and built a truly integrated global team.
.jpg?f-auto)
Dennis Stetzel, SVP of Operations at ETS
From evaluation to execution: a trusted, high-impact partnership that launched a fully functional Global Capability Center in India in just three months.
Michelle Krause, SVP of OST Closing at Planet Home Lending
Leveraging deep domain expertise and problem-solving mindset to deliver 99.8% accuracy in document management and exception resolution.
Chrystie Leonard, Chief Customer Experience Officer at GHX
17 years of shared values and true partnership — helping GHX scale and evolve through technology.
.jpg?f-auto)
Dave Lawlor, Executive VP and Treasurer at Samuel Merritt University
Establishing Samuel Merritt University's marketing function, driving digital transformation, and cultivating a culture of experimentation, trust, and AI readiness via UnBPO™.
Garth Dixon, Director of Transportation Data Operations at Truckstop
Turning data into insights that power smarter, more efficient operations for Truckstop.
Gautam Galvankar, AVP of Enterprise Operations Shared Services at ETS
Cementing a trusted partnership by setting up the first Global Capability Center for ETS, and co-driving their global expansion journey.
