Case Studies and Customer Stories.
Case studies
Automating payer audit tracking helped a US health plan auto-fix 50% of claims errors
Automation delivers 12X increase in QA capacity for a top US bank
UK-based MVNO moves 100% of associates to work-at-home contact center model within a week of the coronavirus lockdown
UK-based media and broadcasting company boosts associate productivity by 10% with work-at-home model
US telecom giant uses advanced analytics to rapidly increase cross-selling performance
US telecom and media giant harnesses advanced analytics to cut unnecessary truck rolls by 25%
US telecom and media giant leverages customer sentiment analysis to achieve 6% call avoidance
Customer stories
Adrian Heesom, Director of Operations at NOW
Transforming a KPI-driven offshore engagement into a deeply collaborative, culturally aligned partnership that delivered 97% digital customer service and built a truly integrated global team.
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Dennis Stetzel, SVP of Operations at ETS
From evaluation to execution: a trusted, high-impact partnership that launched a fully functional Global Capability Center in India in just three months.
Michelle Krause, SVP of OST Closing at Planet Home Lending
Leveraging deep domain expertise and problem-solving mindset to deliver 99.8% accuracy in document management and exception resolution.
Chrystie Leonard, Chief Customer Experience Officer at GHX
17 years of shared values and true partnership — helping GHX scale and evolve through technology.
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Dave Lawlor, Executive VP and Treasurer at Samuel Merritt University
Establishing Samuel Merritt University's marketing function, driving digital transformation, and cultivating a culture of experimentation, trust, and AI readiness via UnBPO™.
Garth Dixon, Director of Transportation Data Operations at Truckstop
Turning data into insights that power smarter, more efficient operations for Truckstop.
Gautam Galvankar, AVP of Enterprise Operations Shared Services at ETS
Cementing a trusted partnership by setting up the first Global Capability Center for ETS, and co-driving their global expansion journey.
