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NOW TV transformed to 97% digital CX through their strategic partnership with Firstsource

Adrian Heesom, Director of Operations at NOW

Transforming a KPI-driven offshore engagement into a deeply collaborative, culturally aligned partnership that delivered 97% digital customer service and built a truly integrated global team.

Media
ETS launched a Global Capability Center in India in just 3 months with Firstsource

Dennis Stetzel, SVP of Operations at ETS

From evaluation to execution: a trusted, high-impact partnership that launched a fully functional Global Capability Center in India in just three months.

EdTech
Planet Home Lending achieved 99.8% accuracy in document management and exception resolution with Firstsource

Michelle Krause, SVP of OST Closing at Planet Home Lending

Leveraging deep domain expertise and problem-solving mindset to deliver 99.8% accuracy in document management and exception resolution.

Banking and Financial Services
GHX and Firstsource revolutionized healthcare operations through 17 years of trusted partnership

Chrystie Leonard, Chief Customer Experience Officer at GHX

17 years of shared values and true partnership — helping GHX scale and evolve through technology.

Technology
Samuel Merritt University reimagined their partnership model for digital transformation through Firstsource's UnBPO™

Dave Lawlor, Executive VP and Treasurer at Samuel Merritt University

Establishing Samuel Merritt University's marketing function, driving digital transformation, and cultivating a culture of experimentation, trust, and AI readiness via UnBPO™.

EdTech
Truckstop improved their operational efficiency by 10x with Firstsource

Garth Dixon, Director of Transportation Data Operations at Truckstop

Turning data into insights that power smarter, more efficient operations for Truckstop.

Technology
ETS accelerated global expansion through their first Global Capability Center setup with Firstsource using AI and innovation

Gautam Galvankar, AVP of Enterprise Operations Shared Services at ETS

Cementing a trusted partnership by setting up the first Global Capability Center for ETS, and co-driving their global expansion journey.

EdTech
Montage Health boosted medical collections by 35% with Firstsource

Geneva Stewart, Director of Revenue Cycle at Montage Health

A 35% increase in medical collections for Montage Health — powered by responsive, collaborative partnership.

Healthcare Provider
CareSource scaled Medicaid operations to process 2M+ claims monthly with Firstsource

Holly Hans, Claims Vice President at CareSource

Bringing strategic clarity and deep industry perspective to CareSource — helping shape priorities, guide decisions, and power what's next.

Health Plans

Case studies

Delivering exceptional customer outcomes while managing surge and helping client collections team overcome cost of living challenges

Delivering exceptional customer outcomes while managing surge and helping client collections team overcome cost of living challenges

Energy and Utilities
May 27, 2026
Transforming debt collection: a digital solution for enhanced customer engagement and operational efficiency

Transforming debt collection: a digital solution for enhanced customer engagement and operational efficiency

Banking and Financial Services
May 27, 2026
How a digital-first collections model delivered top-ranked recovery for a smart home technology provider

How a digital-first collections model delivered top-ranked recovery for a smart home technology provider

Banking and Financial Services
May 20, 2026
How a multi-state US electric utility accelerated $305M through digital outreach

How a multi-state US electric utility accelerated $305M through digital outreach

Energy and Utilities
May 14, 2026
Leading U.S. health insurer cuts training development time by 50% with AI-powered instructional design

Leading U.S. health insurer cuts training development time by 50% with AI-powered instructional design

Health Plans
May 1, 2026
Building a strong foundation for growth: how a leading dental plan transformed operations with strategic partnership

Building a strong foundation for growth: how a leading dental plan transformed operations with strategic partnership

Health Plans
April 3, 2026
$12M+ revenue unlocked and 800K charts cleared for a leading U.S. health system

$12M+ revenue unlocked and 800K charts cleared for a leading U.S. health system

Healthcare Provider
March 17, 2026
Achieving a ∼99% first pass ratio and $1.9M cost reduction through AI-enabled radiology RCM

Achieving a ∼99% first pass ratio and $1.9M cost reduction through AI-enabled radiology RCM

Healthcare Provider
March 17, 2026
How an Ohio urology practice cut AR days by 49% and costs by 77%

How an Ohio urology practice cut AR days by 49% and costs by 77%

Healthcare Provider
March 16, 2026