Recover more from charged-off paper, and pay only on what you collect
Firstsource works post-charge-off card, auto, lending and BNPL on contingency, managing billions in post-charge-off inventory.
8 of Top 10
Credit Card Issuers
3 of Top 10
BNPL providers
7 of Top 10
Fintechs
WHY THIS MATTERS
Charge-offs are climbing well above pre-pandemic levels
Record debt and falling cures push more balances past self-cure, enlarging the post-charge-off pool COOs and CFOs must recover.
past self cure
25.2%
average credit card APR in 2024, highest since 2015.
CFPB, The Consumer Credit Card Market, December 2025
compliance exposure
109,000
debt collection complaints in 2023. One complaint at scale is a board event.
CFPB Annual Report 2024
recovery cliff
10%
recovery rates for debts older than 2 years
OAGP
PROVEN OUTCOMES
Despite the pressure, recoveries outperform
Liquidation beaten and charged-off debt recovered, with our fee tied to what you collect.
31%
higher liquidation vs control
Our agentic AI recovery model delivered 31% higher liquidation than the control group on comparable post-charge-off portfolios.
$11M+
collected in year one
For a leading US card provider, we took on post-charge-off placements under outcome-based pricing and collected over $11M in the first year.
41%
increase in recovery volume
For a luxury carmaker's finance arm, AI-guided contact strategy grew our share of recovery volume.
120%
more rehabilitations per advisor
For a US federal student-loan default-recovery program, empathy-led counseling and propensity modeling doubled productivity per advisor.
Third-party Collection Solutions
We manage charged-off accounts from Day 180 to out-of-statute
From recovery and skip tracing through settlement and re-engagement, we manage charged-off accounts across US, UK, Australian, and Canadian portfolios.
Work the last recovery window at scale
We run post-charge-off recovery from Day 180 through out-of-statute under a contingency model, across millions of accounts and billions in inventory. Trained collectors handle voice negotiation where it drives the highest value, with FDCPA, Reg F rules, and other compliance and regulations built into the workflow.
Recover digitally first; reserve voice for value
Our customers get higher operating leverage with digital collections. Digital channels handle the majority of outreach and self-serve settlement, with propensity-to-pay models prioritizing the most receptive accounts. Our agentic workflows verifies, and negotiates around the clock, warm-transferring pre-negotiated accounts to advisors.
Find the customer before you can recover
Multi-source data enrichment and skip tracing locate current contact and asset information across markets, refreshing right-party-contact data so outreach reaches the actual debtor. Better contactability feeds directly into liquidation strategy.
Settle at the right number, automatically
Settlement offers adapt to each account's history and behavior, with an AI conversation agent in the loop, negotiating within pre-approved parameters and lifting average payment amounts. Pre-negotiated accounts warm-transfer to human closers for complex cases, delivering an increase in payments.
WHO WE SERVE
Post-charge-off recovery, built for every portfolio
We tailor the post-charge-off build to each industry, because card recovery and student-loan rehabilitation are not the same job.
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Financial Services
Charged-off balances recovered on contingency
For card, lending, auto, and BNPL portfolios, we recover post-charge-off balances under contingency terms, scaling to a meaningful share of placed inventory.
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Healthcare Provider
Aged patient balances brought back
We recover charged-off patient and provider balances through digital outreach and additional payment options when internal teams have been unable to do so.
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Energy and Utilities
Final-stage arrears recovered fairly
We resolve charged-off energy and utilities balances through data-driven tracing and fair-treatment practices while supporting customers experiencing financial hardship.
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CUSTOMER STORY
Operationalized outcome-based engagement
25+ years of underwriting and owning outcomes for financial services
$11M+ collected in year one
Underwriting outcomes for leading US card provider
A leading US card provider needed stronger recovery performance from post-charge-off placements without increasing fixed costs or operational risk. Existing recovery programs were delivering inconsistent results, and the client wanted a commercial model more closely aligned to outcomes.
We partnered with the client under a performance-based engagement model designed to align incentives with recovery results. Through a combination of operational excellence, workforce readiness, and continuous performance management, we improved recovery outcomes while scaling our role within the client's third-party recovery ecosystem.
We partnered with the client under a performance-based engagement model designed to align incentives with recovery results. Through a combination of operational excellence, workforce readiness, and continuous performance management, we improved recovery outcomes while scaling our role within the client's third-party recovery ecosystem.
Outcomes we owned
$11M+
collected in year one
~24%
of dollar placement
~28%
of account placement
15%
lower training time
PROOF OF DELIVERY
Three engagements. Three different metrics.
Liquidation lift, charged-off debt recovered, and cost cut, across three different books.
31%
liquidation lift
Our agentic AI model beat the control group by 31% on comparable post-charge-off portfolios.
$7M
charged-off debt recovered
For a global education provider, we recovered $7M in charged-off student debt.
35%
cost-to-collect reduction
For a B2B BNPL lender, we cut cost-to-collect while lifting small-business recovery.
INSIGHTS
Latest from the Firstsource team
Insights from the field, real operations, real outcomes, and perspectives from the people making it work in live operations.
Case Study
How a multi-state US electric utility accelerated $305M through digital outreach
A large, multi-state US electric utility partnered with Firstsource to modernize its collections and customer outreach operations through digital communications. The objective was to supplement existing mailed and field-based processes with timely, electronic outreach that could expand customer response windows, encourage self-serve payments, and reduce reliance on field activity.
CONTACT US
We un-strand stranded value
Talk to a recovery lead and get a placement performance read within two weeks
- Worked by the operator who runs the recoveries, not an advisor.
- Built around your charge-off mix and four-market compliance, not a template.
- Priced on contingency, we earn when you recover.