Tenure and past performance rarely predict who is ready for what comes next. Why Firstsource hires for meta skills like judgment and learning agility.
Shamita Mukherjee
President & CHRO, Firstsource
How one conversation on day three changed my title
A new title signaled a bigger shift in the mandate. Why Firstsource's CISO became a Chief Trust and Resilience Officer for the agentic era.
Phani Dasari
Chief Trust and Resilience Officer, Firstsource
Agentic chronicles: Redefining peak staffing with agentic AI
Seasonal surges used to mean scrambling for temporary hires. Why agentic AI now lets retail, healthcare, and finance teams scale capacity instead.
Aman Dean
SVP - Retail and CPG, Firstsource
The future of BPO: From labor arbitrage to workflow control
Treating AI as cheaper labor is a trap many BPO firms are walking into. Why the winners will own workflow orchestration, not just headcount.
Sangeet Paul Choudary
Advisory board member, Firstsource
Why coordination, not content creation, is marketing's real AI bottleneck
New research from Typeface shows why campaigns are taking longer, not shorter, under AI. Firstsource CMO Aniket Maindarkar and Typeface's Abhay Parasnis on the real bottleneck in enterprise marketing.
