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Explore our Resources hub for ebooks, whitepapers, videos and more.
Resources Hub
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Intelligent Context Framework: How enterprises turn decision context into institutional memory

Intelligent Context Framework: How enterprises turn decision context into institutional memory

Cross Vertical
June 4, 2026
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A 3-step approach to harnessing the richness of voice data

A 3-step approach to harnessing the richness of voice data

Cross Vertical
Designing an omnichannel strategy to delight today's multi-channel customers

Designing an omnichannel strategy to delight today's multi-channel customers

Cross Vertical
A distributed operating model for customer service

A distributed operating model for customer service

Cross Vertical

Whitepapers

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Digital mailrooms: The heartbeat of modern health plan operations

Digital mailrooms: The heartbeat of modern health plan operations

Health Plans
January 3, 2021

eBooks

A 3-step approach to harnessing the richness of voice data

eBook - A 3-step approach to harnessing the richness of voice data

No items found.
Designing an omnichannel strategy to delight today's multi-channel customers

eBook - Omnichannel strategy to delight today's multi-channel customers

No items found.
A distributed operating model for customer service

eBook - A distributed operating model for customer service

No items found.
Driving impact at scale with Intelligent Automation

eBook - Driving impact at scale with Intelligent Automation | Firstsource

No items found.
How digitalizing debt collection can transform results for lenders

eBook - How digitalizing debt collection can transform results for lenders

No items found.
5 reasons we are able to guarantee business transformation outcomes

eBook - 5 reasons we are able to guarantee business transformation outcomes

No items found.
Five leadership lessons for leading transformation

eBook - Leadership lessons for leading transformation | Firstsource

No items found.
Solving the CX challenge in travel and hospitality

eBook - Solving the CX challenge in travel and hospitality | Firstsource

No items found.
Digitally Empowered Customer Experience

eBook about Digitally Empowered Contact Center | Firstsource

No items found.
Invoice finance automation for a better lending lifecycle

eBook - Invoice finance automation for a better lending lifecycle

No items found.

Research Reports

HFS Non-Linearity Index: HFS Research Report

All

HFS MIR 2025 collection risks digital protection

Banking and Financial Services

Future BPO adopts Services-as-Software for outcomes

Cross Vertical

Firstsource rewired CX for a media giant. Transform yours next.

Media

Cut collections costs by 50%+ without touching core systems

Banking and Financial Services

Agentic commerce is deciding who consumers trust

Retail & Marketplaces

Podcast

Why digital transformation projects fail: Sundara Sukavanam, Head of ETO, Firstsource

Slice of healthcare with Randy Shafer, Head - Hospital Business

Preparing for a historic Medicaid Redetermination surge

Medicaid Redetermination solutions for members deemed to lose coverage from PHE expiration

How tech-driven solutions, CMS proposed rule can save rural Medicaid members

Future of news media operations

Transforming digital education

Revolutionizing payer operations: the power of AI - Insights from Deepan Vashi, EVP and Head of Solutions for Health Plans and Healthcare Services

Building customer delight using AI: Sundara Sukavanam, Head - Enterprise Transformation Office

Videos

Streamlining operations for leading BFSI firm through workflow management | Case Study

Banking and Financial Services

Helping a leading bank handle document processing effectually | Case Study

Banking and Financial Services

Helping UK's largest pay TV brand reduce call volume by 30% | Case Study

Communications

Sympraxis | Streamline processes with intelligent workflow

Cross Vertical

Transforming pre-screening process with automation for a leading US lender | Case Study

Banking and Financial Services

Using text analytics to improve customer experience | Client Speak

Cross Vertical