Resources Hub

Explore our Resources hub for ebooks, whitepapers, videos and more.
Resources Hub
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Intelligent Context Framework: How enterprises turn decision context into institutional memory

Intelligent Context Framework: How enterprises turn decision context into institutional memory

Cross Vertical
June 4, 2026
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A 3-step approach to harnessing the richness of voice data

A 3-step approach to harnessing the richness of voice data

Cross Vertical
Designing an omnichannel strategy to delight today's multi-channel customers

Designing an omnichannel strategy to delight today's multi-channel customers

Cross Vertical
A distributed operating model for customer service

A distributed operating model for customer service

Cross Vertical

Whitepapers

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The steep learning curve: Scaling EdTech beyond the billion-dollar barrier

The steep learning curve: Scaling EdTech beyond the billion-dollar barrier

EdTech
May 29, 2025
How Firstsource is leaning into the disruption to shape GenAI CX

How Firstsource is leaning into the disruption to shape GenAI CX

Cross Vertical
June 12, 2024
AI is transforming higher education. But is it worth the unintended consequences?

AI is transforming higher education. But is it worth the unintended consequences?

EdTech
February 11, 2023
Moments of delight: How to translate operational excellence into powerful customer experiences

Moments of delight: How to translate operational excellence into powerful customer experiences

Cross Vertical
November 10, 2022
The loud ping for debt collections

The loud ping for debt collections

Banking and Financial Services
August 7, 2022
Separating core vs. surround - Part 2: The way forward for EdTech

Separating core vs. surround - Part 2: The way forward for EdTech

EdTech
July 12, 2022

eBooks

A 3-step approach to harnessing the richness of voice data

eBook - A 3-step approach to harnessing the richness of voice data

No items found.
Designing an omnichannel strategy to delight today's multi-channel customers

eBook - Omnichannel strategy to delight today's multi-channel customers

No items found.
A distributed operating model for customer service

eBook - A distributed operating model for customer service

No items found.
Driving impact at scale with Intelligent Automation

eBook - Driving impact at scale with Intelligent Automation | Firstsource

No items found.
How digitalizing debt collection can transform results for lenders

eBook - How digitalizing debt collection can transform results for lenders

No items found.
5 reasons we are able to guarantee business transformation outcomes

eBook - 5 reasons we are able to guarantee business transformation outcomes

No items found.
Five leadership lessons for leading transformation

eBook - Leadership lessons for leading transformation | Firstsource

No items found.
Solving the CX challenge in travel and hospitality

eBook - Solving the CX challenge in travel and hospitality | Firstsource

No items found.
Digitally Empowered Customer Experience

eBook about Digitally Empowered Contact Center | Firstsource

No items found.
Invoice finance automation for a better lending lifecycle

eBook - Invoice finance automation for a better lending lifecycle

No items found.

Research Reports

HFS Non-Linearity Index: HFS Research Report

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HFS MIR 2025 collection risks digital protection

Banking and Financial Services

Future BPO adopts Services-as-Software for outcomes

Cross Vertical

Firstsource rewired CX for a media giant. Transform yours next.

Media

Cut collections costs by 50%+ without touching core systems

Banking and Financial Services

Agentic commerce is deciding who consumers trust

Retail & Marketplaces

Podcast

Why digital transformation projects fail: Sundara Sukavanam, Head of ETO, Firstsource

Slice of healthcare with Randy Shafer, Head - Hospital Business

Preparing for a historic Medicaid Redetermination surge

Medicaid Redetermination solutions for members deemed to lose coverage from PHE expiration

How tech-driven solutions, CMS proposed rule can save rural Medicaid members

Future of news media operations

Transforming digital education

Revolutionizing payer operations: the power of AI - Insights from Deepan Vashi, EVP and Head of Solutions for Health Plans and Healthcare Services

Building customer delight using AI: Sundara Sukavanam, Head - Enterprise Transformation Office

Videos

Right shore customer service strategy | Client Speak

Cross Vertical

Streamlining operations for leading BFSI firm through workflow management | Case Study

Banking and Financial Services

Using text analytics to improve customer experience | Client Speak

Cross Vertical

Transforming pre-screening process with automation for a leading US lender | Case Study

Banking and Financial Services

Improving NPS score for a leading UK TV subscription service through customer intelligence | Case Study

Communications

Integrated automation for email responses | AI-human hybrid solution

Cross Vertical