Mumbai, India – September 15, 2025: Firstsource Solutions Limited (NSE:FSL, BSE:532809), a leading global provider of business process management services and an RP-Sanjiv Goenka Group company, today announced the appointment of Kumaran Shanmuhan as their Chief Strategy Officer, effective September 15, 2025.
His appointment is a strategic step in advancing Firstsource’s bold UnBPO™ vision - a transformative reimagining of outsourcing driven by expertise, technology, and outcome-oriented solutions. Kumaran will spearhead the strategic consolidation of hyper-personalized solutions, AI-driven operations, deep domain expertise, and a partnership-first mindset, crafting a powerful market strategy that amplifies Firstsource’s momentum, accelerates growth, and maximizes the transformative value we have delivered over the past few years.
“As the industry undergoes a fundamental shift from labor arbitrage to technology-driven, outcome-focused solutions, having a clear and bold strategy is critical to staying ahead of disruption,” said Ritesh Idnani, Managing Director & CEO, Firstsource. “Kumaran’s deep expertise in enterprise AI strategy, platform commercialization, and business transformation uniquely positions him to lead our strategic agenda. His ability to connect technology innovation with real-world business outcomes and go-to-market acceleration will be instrumental in advancing our UnBPO™ vision—where deep domain expertise, agile partnerships, and AI-powered solutions come together to deliver next-generation value for our clients. I am confident his leadership will accelerate our journey to becoming a true orchestrator of tech-led business transformation.”
Kumaran brings over two decades of strategic leadership in technology, operations, and business transformation, with deep expertise in building and scaling consulting, product, platform, and go-to-market functions for high-growth SaaS and AI companies. He has a proven track record of driving high-impact growth, accelerating enterprise AI adoption, and generating tangible business outcomes.
“I am excited to join Firstsource at such a pivotal moment in its journey. The UnBPO™ approach is about challenging legacy thinking and delivering agile, tech-led solutions that create disproportionate value. I look forward to collaborating with our talented teams and partners to drive sustained growth and meaningful impact for our clients,” said Kumaran Shanmuhan, Chief Strategy Officer, Firstsource.
Kumaran’s appointment reflects Firstsource’s strategic intent to lead in a future where relevance, agility, and technology-driven outcomes matter more than scale. His leadership will play a critical role in translating strategy into action, fostering innovation, and ensuring Firstsource remains at the forefront of the industry’s transformation.
About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, we ‘make it happen’ for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPOTM - our differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for our clients.
(www.firstsource.com)
Media Contact
Madhavi Behl
Firstsource Solutions
Madhavi.Behl@firstsource.com