Intelligence that Operates.
A joint executive session with AWS and Firstsource while at AWS re:Invent. See how Kairos runs front office and back office operations, and what it changes for your business.
Dec 2-3, 2026
Caesars Palace, Las Vegas
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What is Kairos?
Kairos is Firstsource's operating system for AI-native operations. It takes 25 years of domain expertise and encodes it into systems that help people and AI agents take the right action at the moments that matter.
Kairos (from the Greek kairos, "the decisive moment") is built inside an operations business, not a lab.
Kairos (from the Greek kairos, "the decisive moment") is built inside an operations business, not a lab.
Engagement model
Transform, Implement, and Operate. A single continuous path from ambition to agentic operations at scale.
Architecture
A five-layer intelligence stack, from raw data to AI-native operations, built for business process services.
Kairos
Deep-domain assets
Platforms, accelerators, and reusable domain harnesses that grow with every industry Firstsource serves.
Outcomes we underwrite
Outcomes-linked engagements. We put our commercial model behind the results we promise.
AI agents are only as good as the environment they work in. A surgeon needs an operating room: the instruments, protocols, monitors, and support systems that make the work possible. The agent is the surgeon. Kairos is the operating room.
Session Agenda
- Where Agentic AI is delivering value across business operations today
- Governance, auditability, and human oversight in practice
- Process, data, and document challenges worth solving first
- Architecture blueprint: Kairos on AWS
- How we can rapidly build and scale on AWS while maximizing existing AWS investments
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Built with an Industry focus
Front Office
Payer
Member contact, claims status, and benefit questions handled with the full history in view.
Retail
Customer 360 and omnichannel service that remembers each shopper across every channel.
Utilities
Billing enquiries, outage communications, and field service coordination at scale.
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Telecom
Care and retention conversations supported by real-time agent assist and quality checks.
Back office
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Banking
Loan evaluation and document checks that follow each institution's credit policy.
Mortgage
Post-closing document processing and exception handling that keeps files moving.
Provider
Revenue cycle, medical coding, and claims processing with audit-ready decision trails.
Choose your session
Three options across two days at Caesars Palace. Pick the one that fits your schedule.
Session 1 · Morning
Wednesday, December 2
Executive breakfast and discussion
7:30 AM to 8:00 AM
Executive breakfast
8:00 AM to 9:30 AM
Executive discussion session
Breakfast served in the private hospitality suite.
Session 2 · Evening
Wednesday, December 2
Executive discussion and happy hour
4:00 PM to 5:30 PM
Executive discussion session
After 5:30 PM
Happy hour
Networking with peers, Firstsource and AWS teams.
Session 3 · Morning
Thursday, December 3
Executive breakfast and discussion
7:30 AM to 8:00 AM
Executive breakfast
8:00 AM to 9:30 AM
Executive discussion session
Breakfast served in the private hospitality suite.