The UnBPO™ Quarterly | May 2026

The UnBPO™ Quarterly | May 2026
Ritesh Idnani
Chief Executive Officer & Managing Director, Firstsource

Foreword - The moment for change

AI's real crisis isn't the technology; it's everything built around it. Why the intelligence era demands systems built to operate, not just advise.
Read more

Featured Articles

Header

Labor arbitrage is over for UK enterprises. How domain intelligence and agentic AI are replacing headcount-based models and what to do about it now.

Labor arbitrage is over for UK enterprises. How domain intelligence and agentic AI are replacing headcount-based models and what to do about it now.
Venugopala Reddy Dumpala
Solutions Head, UK & Middle East, Firstsource
Header

AI stalls when boards treat it as a technology problem. Why governance, shared data, and leadership accountability are what determine AI success.

AI stalls when boards treat it as a technology problem. Why governance, shared data, and leadership accountability are what determine AI success.
Grant McDougall
CEO, BlueOcean, Agentic AI for Marketers
Header

Healthcare's real crisis isn't AI readiness; it's the broken legacy architecture beneath it. Why true transformation means rebuilding for the patient first.

Healthcare's real crisis isn't AI readiness; it's the broken legacy architecture beneath it. Why true transformation means rebuilding for the patient first.
Paul Sanford
Advisory Board Member, Firstsource
Header

Most enterprise AI fails because the architecture is wrong, not the technology. Discover the new operating model built around outcomes, not pilots.

Most enterprise AI fails because the architecture is wrong, not the technology. Discover the new operating model built around outcomes, not pilots.
Ritesh Idnani
Chief Executive Officer & Managing Director, Firstsource

Download UnBPOTM Quarterly