The UnBPO™ Quarterly | November 2025

The UnBPO™ Quarterly | November 2025
Ritesh Idnani
Chief Executive Officer & Managing Director, Firstsource

Foreword - Beyond the pilot: Why transformation requires orchestration

Learn how organizations move beyond pilot stages by adopting scalable UnBPOâ„¢ frameworks that enable durable automation, measurable value, and enterprise transformation.
Read more

Featured Articles

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The AI intelligence horizon: Banking's next era of intelligent growth

Explore how UnBPO™and AI intelligence reshape banking with smarter automation, enhanced decision systems, and scalable models for future-ready financial growth.
Sreenath Shekharipuram
SVP, BFSI Solutions & Capabilities, Firstsource
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Beyond outsourcing: Cultivating an AI-first mindset in the age of disruption

See how UnBPO™encourages an AI-first mindset beyond traditional outsourcing, enabling disruptive innovation, operational agility, and enterprise transformation at scale.
Amar Akatrai
SVP, Strategic Initiatives, Firstsource
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Escaping pilot purgatory: Why 95% of AI initiatives never scale

Discover how UnBPO™ enables enterprises to escape pilot purgatory through scalable AI frameworks built for long-term adoption, automation and measurable outcomes.
Aniket Maindarkar
Chief Marketing Officer, Firstsource
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Overcoming the AI value paradox: A pragmatic take on AI value creation

Explore how UnBPO™helps organizations overcome the AI value paradox by converting automation potential into real, measurable, enterprise-level performance gains.
Jimit Arora
CEO, Everest Group
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The AI-first mindset: How leaders can reimagine organizations for tomorrow

Understand how adopting an AI-first mindset accelerates UnBPOâ„¢ adoption, strengthens enterprise agility, and leads to more intelligent, outcome-focused operations.
Ritesh Idnani
Chief Executive Officer & Managing Director, Firstsource
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Foreword - Beyond the pilot: Why transformation requires orchestration

Learn how organizations move beyond pilot stages by adopting scalable UnBPOâ„¢ frameworks that enable durable automation, measurable value, and enterprise transformation.
Ritesh Idnani
Chief Executive Officer & Managing Director, Firstsource

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