Foreword - Rewriting the rules: Why the future of business process services starts now
The UnBPO™ Quarterly outlines Firstsource's vision for AI-led transformation, redefining service delivery, value creation, and enterprise operating models.
Why UnBPO™ is just the beginning of Firstsource's next 25 years
Explore why UnBPO™ matters as it shifts BPO from headcount models to AI-first, value-driven service delivery designed to create measurable and scalable enterprise impact.
Explore how UnBPO™ blends human expertise with AI-first automation, creating a balanced model that improves experience, empathy, and enterprise transformation outcomes.
Aniket Maindarkar
Chief Marketing Officer, Firstsource
Debt collection: AI, compliance, and empathy in an era of rising delinquencies
See how AI-enabled debt collection in UnBPO™ enhances recovery rates, reduces effort, and enables data-driven operations for more efficient financial service outcomes.
Arjun Mitra
Head Collections, Firstsource
How agentic AI is eliminating customer service backlogs
Discover how agentic AI strengthens UnBPO™ through adaptive automation, intelligent orchestration, and scalable value designed for modern enterprise transformation.
Manish Jain
VP – Head AI and Emerging Tech Architect, Firstsource
Services-as-software presents a $1.5 trillion opportunity for both software and services firms
UnBPO™ introduces a services-as-software approach that delivers automation, auditability, and predictable value through AI-enabled, software-style service operations.
Phil Fersht
CEO and Chief Analyst, HFS Research
From full-stack to micro-specialists: Agentic AI rewires work
Learn how UnBPO™ evolves full-stack outsourcing into an AI-first, software-like delivery approach that enhances transparency, automation, and enterprise value realization.
Hasit Trivedi
President and Chief Digital & AI Officer, Firstsource
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