Resources Hub

Explore our Resources hub for ebooks, whitepapers, videos and more.
Resources Hub
Feature
Intelligent Context Framework: How enterprises turn decision context into institutional memory

Intelligent Context Framework: How enterprises turn decision context into institutional memory

All
June 4, 2026
Latest
A 3-step approach to harnessing the richness of voice data

A 3-step approach to harnessing the richness of voice data

Cross Vertical
Designing an omnichannel strategy to delight today's multi-channel customers

Designing an omnichannel strategy to delight today's multi-channel customers

Cross Vertical
A distributed operating model for customer service

A distributed operating model for customer service

Cross Vertical

Whitepapers

All Industry
All Topics
Sort by
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
HFS highlight: Firstsource's newest partnerships target the patient experience for healthcare clients

HFS highlight: Firstsource's newest partnerships target the patient experience for healthcare clients

Health Plans
March 29, 2021
A guide to transitioning to a digital collections model

A guide to transitioning to a digital collections model

Banking and Financial Services
March 6, 2021
Intelligent automation for health plans: The perfect antidote for post-pandemic challenges

Intelligent automation for health plans: The perfect antidote for post-pandemic challenges

Health Plans
March 3, 2021
Using digital patient engagement solutions to collect balances and improve customer satisfaction

Using digital patient engagement solutions to collect balances and improve customer satisfaction

Healthcare Provider
February 28, 2021
Smart operations for the next wave of healthcare

Smart operations for the next wave of healthcare

Healthcare Provider
February 27, 2021
Digital solutions that provide business continuity for hospital RCM during the pandemic and beyond

Digital solutions that provide business continuity for hospital RCM during the pandemic and beyond

Healthcare Provider
February 3, 2021

eBooks

A 3-step approach to harnessing the richness of voice data

eBook - A 3-step approach to harnessing the richness of voice data

Cross Vertical
Designing an omnichannel strategy to delight today's multi-channel customers

eBook - Omnichannel strategy to delight today's multi-channel customers

Cross Vertical
A distributed operating model for customer service

eBook - A distributed operating model for customer service

Cross Vertical
Driving impact at scale with Intelligent Automation

eBook - Driving impact at scale with Intelligent Automation | Firstsource

Healthcare Provider
How digitalizing debt collection can transform results for lenders

eBook - How digitalizing debt collection can transform results for lenders

Banking and Financial Services
5 reasons we are able to guarantee business transformation outcomes

eBook - 5 reasons we are able to guarantee business transformation outcomes

Cross Vertical
Five leadership lessons for leading transformation

eBook - Leadership lessons for leading transformation | Firstsource

Cross Vertical
Solving the CX challenge in travel and hospitality

eBook - Solving the CX challenge in travel and hospitality | Firstsource

Retail & Marketplaces
Digitally Empowered Customer Experience

eBook about Digitally Empowered Contact Center | Firstsource

Cross Vertical
Invoice finance automation for a better lending lifecycle

eBook - Invoice finance automation for a better lending lifecycle

Banking and Financial Services