Resources Hub

Explore our Resources hub for ebooks, whitepapers, videos and more.
Resources Hub
Feature
Intelligent Context Framework: How enterprises turn decision context into institutional memory

Intelligent Context Framework: How enterprises turn decision context into institutional memory

Cross Vertical
June 4, 2026
Latest
A 3-step approach to harnessing the richness of voice data

A 3-step approach to harnessing the richness of voice data

Cross Vertical
Designing an omnichannel strategy to delight today's multi-channel customers

Designing an omnichannel strategy to delight today's multi-channel customers

Cross Vertical
A distributed operating model for customer service

A distributed operating model for customer service

Cross Vertical

Whitepapers

All Industry
All Topics
Sort by
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
HFS highlight: Firstsource's newest partnerships target the patient experience for healthcare clients

HFS highlight: Firstsource's newest partnerships target the patient experience for healthcare clients

Health Plans
March 29, 2021
A guide to transitioning to a digital collections model

A guide to transitioning to a digital collections model

Banking and Financial Services
March 6, 2021
Intelligent automation for health plans: The perfect antidote for post-pandemic challenges

Intelligent automation for health plans: The perfect antidote for post-pandemic challenges

Health Plans
March 3, 2021
Using digital patient engagement solutions to collect balances and improve customer satisfaction

Using digital patient engagement solutions to collect balances and improve customer satisfaction

Healthcare Provider
February 28, 2021
Smart operations for the next wave of healthcare

Smart operations for the next wave of healthcare

Healthcare Provider
February 27, 2021
Digital solutions that provide business continuity for hospital RCM during the pandemic and beyond

Digital solutions that provide business continuity for hospital RCM during the pandemic and beyond

Healthcare Provider
February 3, 2021

eBooks

A 3-step approach to harnessing the richness of voice data

eBook - A 3-step approach to harnessing the richness of voice data

Cross Vertical
Designing an omnichannel strategy to delight today's multi-channel customers

eBook - Omnichannel strategy to delight today's multi-channel customers

Cross Vertical
A distributed operating model for customer service

eBook - A distributed operating model for customer service

Cross Vertical
Driving impact at scale with Intelligent Automation

eBook - Driving impact at scale with Intelligent Automation | Firstsource

Healthcare Provider
How digitalizing debt collection can transform results for lenders

eBook - How digitalizing debt collection can transform results for lenders

Banking and Financial Services
5 reasons we are able to guarantee business transformation outcomes

eBook - 5 reasons we are able to guarantee business transformation outcomes

Cross Vertical
Five leadership lessons for leading transformation

eBook - Leadership lessons for leading transformation | Firstsource

Cross Vertical
Solving the CX challenge in travel and hospitality

eBook - Solving the CX challenge in travel and hospitality | Firstsource

Retail & Marketplaces
Digitally Empowered Customer Experience

eBook about Digitally Empowered Contact Center | Firstsource

Cross Vertical
Invoice finance automation for a better lending lifecycle

eBook - Invoice finance automation for a better lending lifecycle

Banking and Financial Services

Research Reports

Is this the end of the labor arbitrage era?

HFS MIR 2025 collection risks digital protection

Future BPO adopts Services-as-Software for outcomes

Firstsource rewired CX for a media giant. Transform yours next.

Cut collections costs by 50%+ without touching core systems

Agentic commerce is deciding who consumers trust

Podcast

Why digital transformation projects fail: Sundara Sukavanam, Head of ETO, Firstsource

Slice of healthcare with Randy Shafer, Head - Hospital Business

Preparing for a historic Medicaid Redetermination surge

Medicaid Redetermination solutions for members deemed to lose coverage from PHE expiration

How tech-driven solutions, CMS proposed rule can save rural Medicaid members

Future of news media operations

Transforming digital education

Revolutionizing payer operations: the power of AI - Insights from Deepan Vashi, EVP and Head of Solutions for Health Plans and Healthcare Services

Building customer delight using AI: Sundara Sukavanam, Head - Enterprise Transformation Office

Videos

Integrated automation and analytics | Business Transformation

Integrated automation | Leveraging RPA, machine learning, and analytics

Improving customer experience for auto insurance firm with integrated automation | Case Study

Using text analytics to improve customer experience | Client Speak

MGagement? - patient engagement platform | Achieve revenue excellence

Right shore customer service strategy | Client Speak