Community health system improves patient collections by $1.5M annually with automation
Goal: Improve cash flow by eliminating increasing backlog of claims requiring appeals and rework and reduce related costs to collect.
Summary: We implemented robotic process automation (RPA) in just three weeks to reduce time to appeal for disputed claims, eliminate a disputed claims backlog and ensure an efficient ongoing workflow.
How we made it happen:
Integration with client electronic health record system. Our software bot collects data from EPIC to automatically draft and submit Medicare claim redeterminations on low-paid claims on a Medicare site.
Automation reduces errors and rework. Streamlined data collection reduces manual intervention and training requirements, eliminating costs while improving accuracy.
Scalable process ensures smooth operations. The RPA works 16 hours per day without sacrificing speed or accuracy.
